Unagi ScootersReviews of unagiscooters.com

Response from Unagi ScootersJun 15, 2026

Hi Philip, Thank you for your feedback. We understand your frustration and apologise for the delay with your scooter. Upon checking your case, we can confirm that your order was cancelled and a full refund was issued on May 26th, as requested. We understand this was not the experience you expected, especially after waiting for your order, and we apologise for the inconvenience caused. As a gesture of goodwill, we’d be happy to offer you one free month if you decide to give us another chance in the future. Please contact our customer service team and reference this response, and we’ll be happy to help.

Response from Unagi ScootersJun 15, 2026

Hi Margaret, Thank you for sharing your feedback and for your patience. We sincerely apologize for the delay. We can confirm that the promotion has been applied to your account, ensuring that you receive the full benefit of the two free months offered. We're actively working on improvements to help prevent similar delays in the future, and we appreciate your understanding. Please feel free to contact our customer service team if you have any questions.

Response from Unagi ScootersJun 12, 2026

Hello Rythwik, Thank you for taking the time to share your feedback with us. We're sorry to hear that your scooter was not working and that the replacement did not arrive when you needed it. Providing a reliable service and a smooth customer experience is very important to us. Please accept our apologies for the inconvenience this has caused. Your feedback is incredibly valuable, and we have shared your comments with our team so we can continue improving our service and support. We also checked your account, and it shows that your subscription has now been canceled. If you ever decide to give us another try in the future, we’d be happy to offer your first month free—just reach out to our customer support team and reference this correspondence.