puple
Furious and Stress
I was trying to return my scooter early and there was a 100$ restocking fee that charged a extra 2 times to a total of 300$ for to still not be able to return it to them because it not being Aug 19 today on Aug 14. Trying to get to a actual person all day by the only means they have it general question by a Ai or a email support that they haven't responded don't know if they will respond and not even a email confirmation giving such information. My hand has been forced to file a dispute with my bank against them and the stress cause by this there not gonna lift a finger and I hope you don't trust to rent with them because I no longer have trust in them
Response from Unagi ScootersAug 15, 2024
I'm sorry to hear about your experience, and we understand how frustrating this situation must be. If you signed up during a recent promotion and received free months, there may have been a commitment period attached, which would have been reflected in the checkout process. Please reach out directly via email at [email protected]. We appreciate your feedback and are here to help.