Unagi ScootersReviews of unagiscooters.com

Being I live in the city of Baltimore I love to ride scooters. A co-worker told me about Unagi after walking some times to find limes or birds and risking being late for work. Let me tell you this has been my blessing for sure not to mention my thrill I need before a long day of work as well after. The luxury of folding and unfolding then flying in the wind. I can’t tell you how thankful I am to have you guys around. Thank you truly from the bottom of my heart. The plus is anytime I have ever had a problem you all make sure to handle in urgency.

I recently had the opportunity to test out Unagi scooters through their membership program, and my experience left a lot to be desired. On the positive side, the light weight of the scooter was a notable advantage. It made handling the scooter relatively easy and convenient, especially for short commutes. Unfortunately, this was one of the few highlights in an otherwise disappointing experience. The scooter’s shock absorption was abysmal. On rough roads or even minor uneven surfaces, the ride felt dangerously unstable. This lack of proper shock absorption made the scooter feel unsafe, particularly when navigating over any potholes or irregularities in the pavement. The discomfort and potential risk to safety quickly became apparent. When the scooter became unstable, I utilized the membership's option to swap it out for a replacement. Unfortunately, the new scooter arrived with its own set of problems: it was extremely noisy both during operation and while carrying it. The loud, disruptive noise was the final straw, leading me to request a cancellation of my membership. To my surprise, the company agreed to cancel the membership without much resistance, which was quite surprising given the typically rigid cancellation policies you often encounter. Adding to my frustration, shortly after initiating the cancellation, I received a promotional email offering two months free and no registration fee—an offer that felt hollow given my recent experience. I reached out to Unagi, requesting a refund for the two months of membership, considering the poor condition of the original scooter, the faulty replacement, and the significant time I had to spend dealing with these issues. I was met with a $40 refund, which felt inadequate and dismissive given the circumstances. Overall, Unagi’s customer service was responsive but lacked genuine concern for the quality of their product and the inconvenience caused to their members. The service’s value proposition was overshadowed by the scooter's poor performance and the company's inadequate compensation for the issues faced. Based on my experience, I would not recommend Unagi scooters, especially considering the substantial room for improvement in both product quality and customer service.

There’s no way the price can be beat! I got my scooter in 3 days after I paid only $50. Even when the promo is over, the deluxe model I got for $80 per month is well worth it! Works really well, tops out at 15 mph. Nothing bad to say at all!

Have written company on Facebook and twitter about the status of my scooter rental. Nothing. No update but they shipped out the lock. What am I going to do with a lock and no scooter? I can’t even cancel the subscription. Tried on site and it just keeps loading. I’m so annoyed. Just want to cancel and get a refund but there’s no help.

I recently subscribed to the Unagi scooter membership after testing one out through my partner. It was such a cool experience! The fact that you can rent a scooter without worrying about maintenance, like dealing with broken parts or misaligned tires, is a huge plus. If something does go wrong, you can easily send it back, which is super convenient. My experience with their customer service has been great so far—very responsive and helpful. I just received my own scooter today, and I’m really excited to start using it in my day-to-day activities. I’m looking forward to a smooth ride

Unagi Voyager Review To start it was very easy to sign up and was able to receive my scooter in less than 5 days. Adding on the deal that waved some fees and gave 2 months free I was able to essentially have a scooter for $80. Really nothing negative to say here. The scooter itself was a refurbished voyager, I think I would have been fine with the extra charge next time. The scooter itself only had a few dings on the actual body of it. But the screen and foot board pad looked brand new. The app is very intuitive and allows you a lot of control over the details of your scooter. If you unlock it - it will get you up to 20mph. I’m a large guy at 220 lbs and can get about 8/10 miles off that mode which isn’t great but this is a last mile commuter for me anyway and it charges very fast. Only negatives I would say (though I researched these enough to feel the positive outweighed) range is low on higher power / if you are a bigger person. Ride is a bit bumpy with the solid tires and no suspension, also be wary of large bumps — this isn’t gonna roll over a pot hole with grace. But for being 25ish pounds, able to collapse with one button and can fit in the seat on my Metra transit, these are acceptable for me. If you plan on using this as a primary commuter or have rough streets I would recommend researching other scooters. Overall, I have been more than pleased.

The speed of the Unagi Scooter was faster than expected and easy to use, fold up, and charge.

It took me forever to get your company to get me an account because it would only tell me forbidden. So once I figure out to use a new email address I finally get An account and your saying 3 to 5 days and it's 10 or more days!!! You don't tell people about the secret deposit up front and now I have no idea when my scooter will get here because it said it could take up till next Tuesday! Next Tuesday! I needed 1 in 3 to 5 business days. Red flags. You can't get anyone on the website. It's just no customer service to call... you feel like they're saying "well what are you going to do about it." So I really don't feel like they've been upfront or honest about the time it takes for it to get to the customers. And you don't tell anyone that there is a security deposit. Smh. Now I can't cancel this thing for 4 months or I have to pay even more! This isn't how customers should feel. I mean I havent even got it yet and I already don't have confidence in the company.