Brian M.
Great experience from start to finish
Great experience from start to finish

At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Brian M.
Great experience from start to finish
Joey K.
Amazing product I use it to get to work and back has shaved 45 mins off my commute to work
Mike G.
Crapest scooter there has ever been was just holding handle bars when whole handlbar disconnected and wires all snapped
Response from Unagi ScootersMar 20, 2025
Hi Mike, Thank you for your feedback, and we’re sorry to hear about the issue with the scooter. That’s certainly not the experience we want our customers to have. Please contact us so we can look into this further and resolve the situation for you. We appreciate you bringing this to our attention.
Hongyi Q.
The scooter arrived belongs to another person so I couldn't use it. Customer service took 3 days to respond and 1 day to respond afterwards when I leave a message. The whole experience is terrible and highly recommend using something else.
Response from Unagi ScootersFeb 7, 2025
We sincerely apologize for the mix-up with your order and the delay in our response. This is not the experience we want for our customers, and we understand how frustrating this must have been. We’re actively working to improve our response times and ensure such issues don’t happen again. Please reach out to us directly, and we’ll do everything we can to make this right. Your feedback is valuable, and we truly appreciate your patience.
Lokesh Reddy T.
The battery life for a new one is very less. like it is only 11.2 limes
John V.
Even with the holidays I was able to count on the package being here and was a breeze to put together. Cake
FabMoh
I'll give 5 stars even when I have some issues downloading the app and taking to long to answer back my email but I think scooter suspension on the wheels still a issue to solve because any crack, stone or rock on the street or road you can feel it very hard in your hands, arms and legs. For anything else like speed, hill climbing, power is very good.
Antonio L.
Where do i begin, I was so excited to receive my Unagi till i found out it was locked rendering it inoperable. No big deal I thought, till I realized that Customer Service is almost non existent to your issues, finally when they respond it was the same questions over and over over. After days of no response they finally emailed me while I was at work that the scooter was factory reset and ready to go. I rushed home excited to pair it to my account and still to no avail . No one has responded back ever since and my scooter is just sitting in dining room. Needless to say I’m very disappointed ☹️ and don’t know what to do anymore.
Response from Unagi ScootersJan 13, 2025
We’re truly sorry for the frustrating experience you’ve had. This is not the level of service we aim to provide, and we completely understand your disappointment. We’re escalating this internally to ensure your issue gets resolved as quickly as possible. Thank you for your patience, and we’re committed to making this right for you.