Unagi Scooters Reviews | Read Customer Reviews of unagiscooters.com

Unagi ScootersReviews of unagiscooters.com

3.3472 reviews
Vehicle Rental
1040 22nd Ave, Oakland, California

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Unagi Scooters

About Unagi Scooters

At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!

Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: unagiscooters.com
Website: unagiscooters.com
Category: Vehicle Rental
Location: Oakland, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Unagi Scooters reviews

472 approved reviews, newest moderated first

Pranita Dnyaneshwar S.
Apr 21, 2025
Scooter is compact but it shall have…
Scooter is compact but it shall have suspension. It does not feel comfortable on bumpy or uneven roads.
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Davie I.
Apr 1, 2025
Scooter took 21 days to get delivered
Scooter took 21 days to get delivered. It was broken and had to put on a request to change and will likely be another 21 days until I get a replacement.
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Andrew E.
Mar 22, 2025
Took about a month to receive it then…
Took about a month to receive it then it’s been almost another month waiting to even be able to connect it to my app because I don’t even know. You don’t have a working phone number. Your support only message me back between the hours of six and 8 o’clock at night. You have no support on the weekends so another words don’t have an issue with your scooter unless it’s between six and 8 o’clock Monday through Friday and then hope you get a reply. I had to reach out on Facebook Twitter through messenger and email for you guys to even somewhat answer me.
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Day
Mar 20, 2025
definitely worth the money
exactly as advertised, scooter works perfectly and is an amazing price !!
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Sad but T.
Feb 25, 2025
You are seriously impossible to get…
You are seriously impossible to get ahold of. Your customer service promises are all a lie. I am extremely disappointed. I have been able to ride my scooter once, and you have already over charged me a month!!! You have the wrong phone number associated with my scooter so I am unable to unlock it. The fact that you have no way of directly speaking with anyone when you make it sound like a seamless process and any issues can be handled with ease has been the farthest thing from a true experience. I am seriously debating make my knowledge of your poor antics known to hopefully prevent anyone else from making the mistake I did signing up with your company.
Response from Unagi ScootersMar 20, 2025
We are truly sorry that this has been your experience. We will reach out to you soon to ensure we offer a solution. Please rest assured that we are here to address your concerns. Our customers are the most integral part of our company, and we are committed to maintaining their satisfaction at all times. We look forward to working with you to find a resolution.
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Tatiana N.
Feb 18, 2025
Well the scooter itself looked cool but…
Well the scooter itself looked cool but left me stranded miles from my hotel and had to get an uber back. Everytime I used it it shut off unexpectedly leave me stranded and having to walk it back. Not happy will be sending back asap.
Response from Unagi ScootersMar 20, 2025
Hi Tatiana, Thank you for sharing your experience. I’m sorry to hear that the scooter didn’t meet your expectations and that it left you in such a frustrating situation. We understand how disappointing that must have been. Our All-Access program includes free maintenance, so if you ever experience a technical issue, we’ll promptly provide a replacement scooter at no cost. I see that you’ve already returned the scooter and canceled your subscription. If there’s anything else we can do or any further feedback you’d like to share, please don’t hesitate to reach out.
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Manuel R.
Feb 15, 2025
Good as a bicycle
When I got it it looked used and crash but worked I loved the speed these go fast my hands couldn’t handle it but if you never road a scooter it’s cool to rent it so you don’t ever have a broken scooter
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Patrick
Feb 15, 2025
Great idea to rent a scooter to help me…
Great idea to rent a scooter to help me decide if I wanted to buy one. Thank you!!
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