Ulta BeautyReviews of ulta.com

Someone tried to hack my account a few months ago. I reported it & changed my password. Ever since then, im unable to make an online purchase. Its been about a month and a half. I've made countless calls and every I'm told by a call center individual that my case needs to be escalated. I get an email a few days later stating that there are several identities trying to access my account. I KNOW THAT, i REPORTED IT. Not 1 person has been able to help me. And it's so difficult to understand some of the customer service team. All I want to do is buy stuff online. THEY ARE THE WORST

I placed an online order on the night of 7/29, and I was having issues with my credit card payment. The error said I had an invalid CVV or billing address, which I did not. I ran my card a few times, thinking that maybe they were experiencing problems. When I placed the order, I had a $50 gift card as part of my payment, too. I exited my browser, then re-entered and placed the order, but my gift card was now less $14.43. I went ahead and just placed the order because I didn't want to deal with this again, since I had a free gift that was going to expire that day, and I would call customer service the next day, since their customer service department was closed. And I checked my credit card and they charged my card but credited it 5 times. ???? I called the next day 7/30, and the customer service agent, who had a terrible accent (they must outsource their call center to the Philippines or India), said that she would give me that $14.43 back to me in an email gift card but would make it an even $15 for my troubles. I accepted that. I received part of my order the next day, 7/31, but they sent me an email that they canceled the rest of my order. I was baffled as to why they would cancel the rest of my order. I figured that maybe the items were out of stock. I checked their website, and the items were not out of stock, so I called customer service again. The agent said she didn't know what happened as to why my order was canceled, but said it was most likely the items were out of stock, but I told her they were in fact in stock because I checked online just as we were speaking. She said she doesn't know why their system canceled the rest of my order. I would just have to reorder it, and they would give me a $5 email gift card for my troubles. And by the way, this agent also had such a bad accent that I couldn't understand her, so I asked to speak to a manager, and his accent was just as bad. I was on the phone for over 30 minutes with them. Ulta, you need to improve your online ordering service. Stop canceling orders for no reason. Please don't outsource your call center to a place that doesn't have a command of the English language. I will now take my business to Sephora.

I bought lipglosses and I love them! Theire quality is insane, and the smell is delicios!

I called the store to make an appointment for a hair trim, not a cut but a trim a cut consist of a wash and blow dry. I washed and dried my own hair I just wanted my split ends trimmed. The young lady was nice however she should have told me the charge would be the same as a haircut so to my surprise I was charged $47 I was in and out in 15 min. I was not a happy camper. The 1st time I received a trim at another location I was charged $10. Long story short I reached out after 3 attempts someone finally called and told me that was the cost of a trim I told her that is ridiculous there is no way I would have paid $47 for a trim with no wash or blow dry. Needless to say I hung up not a happy customer I am done with Ulta even if she would have at least tried to make an unhappy customer happy I would have been ok with them adjusting the price and giving me a gift card to use in the store but no they would rather have an unhappy customer she didn't even try!! I guess the next step is for me to let as many people know as possible TikTok, Facebook, Instagram.

Jesus, where do I start? My favorite stylist was moved about a half-hour's drive for me. I had no problem making the trip. Never again! The management is terrible! After making an online appointment to get my hair touched up, the salon canceled and attempted to reschedule it three times in the same week. Two cancellations were made since the stylist was sick (understandable), and one time because the stylist wanted to push it back an hour since she had another client's appointment running over my scheduled time. I made a fourth attempt that week (on a Sunday) and drove the half hour. I waited an additional hour AFTER my booked appointment time before I just left. I'm furious and disappointed that the salon was taking calls while I was waiting and booking the same stylist for the same day, even though I was waiting patiently to be seen. They do not respect their client's time, nor do they respect their stylist's limitations of helping one client at a time. Shame on you, Ulta Beauty!! No one offered me compensation for all of that which was wasted. I am writing Google and Yelp reviews to warn people to spend their hard-earned money at other salon chains.

On July 27 and 28, 15 unique transactions were posted to my Amex card. Immediately after the charge, reversals were entered zeroing out the charges. Being a C level Executive in my career, I certainly understood what happened by their accounting/IT departments. I wanted to speak with someone in corporate or a District Manager to alert them to this issue as experience tells me that they had a pretty major internal issue. I did also confirm with Amex that this issue was on the Merchant side of the transaction. I was first sent to their Guest Services CS group but they are off shore and after waiting 40 minutes for a Supervisor, I was disconnected. I then called their Guest Services local Ulta store in Toms River, NJ, and spoke with a manager. She was not accommodating and actually informed the DM was in her store. I asked for them to please call me back but I was totally ignored. In summary, the tech issue created the problem and no one cared to actually listen and elevate to their corporate departments. Terrible service and communication.

No women should use this brand

I ordered 5 items from Ulta on 7/11/25, to be shipped to my house. I needed one of the items for an event in on 7/25. By 7/24, the order had not arrived, so I called customer service. The person there seemed helpful and said she had reordered the items at expedited shipping to arrive in 2 business days. 2 business days went by, and only 1 item arrived (of course not the one I desperately needed at this point). I called back, and the customer service rep said she could not refund my order or re-send the missing items by expedited shipping because “the 3-8 day shipping window had not passed.” I told her the shipping window was 1-2 business days, which had passed, and she said no, the prior rep had made a mistake and re-ordered via standard shipping. She asked her “manager” if she could do anything for me to correct that mistake, reship the items, or provide a refund, and told me she couldn’t. I asked if she could give me any credit or do anything to make me happier about this since it was Ulta’s mistake, and she refused. What terrible shipping service and customer service! I am a longtime customer of Ulta’s but I will not be ordering from them again. I don’t need to deal with this kind of hassle and lack of help.