Ulta BeautyReviews of ulta.com

I called the Ulta customer service line 4 times asking them to take a rewards account off my account as I already had one with $189.00 on it. The new account wouldn’t let me access my original one for online purchases because of the other account. I have no idea who signed me up for another account. Each time I called they said they’d fix it. Nothing happened. As the store could get to my original rewards account, I decided to go and use up all of my points. I was in the store for 45 minutes and nobody came up to me asking if I needed help. At the counter the checkout girl had to ask the manager to okay the rewards purchase. The manager did not acknowledge me at all. I look forward to shopping at Sephora now.

I’m tired of seeing “FAKE” reviews! They allow tons of them. When I try to leave a legitimate and honest negative reviews, they will not post but a few of them. Here’s an example of over 100 fake reviews in one product! Then title is ALL the same and authors say “undisclosed”. Check out item number 2644849

#1 store I'm ALWAYS shopping at!!!

I went to the store on Fort Apache & Tropicana..Las Vegas..the sales associates don't ask if you need assistance...they stand around and talk with one another..very dry attitudes..the store is near my house..same experience every time I go there..CS sucks

First off, I appreciate Ulta for its many online promotions and reward point system - these are better than what you get at Sephora. That said, I'm currently very unhappy with the company because they took away my access to their app! The standard practice is to support operating systems at least three versions back; however, now the Ulta app is only available to iPhone users with iOS 17 or higher! For reference, the latest version is iOS 18. My phone has the 16 version and so unless I buy a new device, I am excluded from using the Ulta app and all the advantages using the app entails. I now can only use the ULTA.com website, which is an absolute nightmare to navigate via phone. I might note that I have no issues using the Sephora app. In short, Ulta does not seem to provide its technology department with sufficient resources and/or proper management to support customers who don't throw away their perfectly functional phones for the latest model. I've contacted Ulta's customer support about this issue a couple of weeks ago, but in response I just got the acknowledgement that indeed I can no longer use the app. and a platitude about appreciating my feedback; the exclusion remains in place. I'm among many who are frustrated with this state of things as recent feedback on the app in the Apple App Store makes clear.

Delivery issues. I placed an order online that I needed by a certain day. When I placed the order the website said it would be delivered the day before I need it. I just received the shipping notification, and it says it won't be delivered until next week. I called to cancel the order. Although my order hasn't shipped yet, they say they can't cancel the order. I have to accept delivery, return it and then wait for a refund. I wouldn't have placed the order it they were accurate (honest) about the delivery date.

You will not catch me ordering from Ulta ever again in my life. There’s some theft going on with their return warehouse. They had the audacity to claim they didn’t receive some items when I returned my entire order, after packaging my order like trash btw. Only return in store if u decide to waste ur money with their cheap coupons. Sephora is way better in terms of service.

I was told when I sign up for their rewards, that I would get$5.00 off of my first purchase for signing up, and that wasn't true, it states on their website, when you spend$40.00,it stated specifically at the end of my order, and the $10.00 coupon wasn't deducted, I tried to cancel immediately, and Ulta Beauty ignored my cancelation, and processed the order anyway, It will be returned.for false advertisement, and sending me the wrong items that I didn't order, Ulta Beauty also states about a August Pickup at store, and they don't have the items in the store, this is deceitful, this is a deceitful bad business, and I can't believe anything that they say, I don't know whether their products are safe to use, because they are such deceitful, dishonest liars, they claim their products are ecotools and 100 percent natural.I don't know what is true about this business, they have proven that they are deceitful and dishonest. I tried to call a supervisor, and I was told that they didn't work on the weekend, I don't recommend this bad business because they are dishonest, and use bad business practices to deceived me to purchase their merchandise, and they didn't not honor the $5.00 off first purchase, and they didn't honor the $10.00 off the 10 off of 40.00. I regret purchasing from this business, it clearly states $5.00 off of your first purchase, it didn't state a amount, onexof the employee's sent me a $5.00 off of $50.00, this is absurd, because I was told that the $5.00 off was for any amount. Be beware and aware, bad business.