Ulta BeautyReviews of ulta.com

My hair was thin and unmanageable. I was diagnosed with Thyroid disease and then put on medication. So new hair was coming in and it was really curly when my remaining hair was fine and straight, making it really hard to style. I had gone to other salons but nothing helped. I was in Milwaukee visiting my daughter in college. She suggested we go to the Ulta in Milwaukee just to ask some questions. (She had someone at the Ulta Salon fix her bad hair color job she got at Aveda and was very pleased) The salon manager invited me to sit down in her chair and she analyzed my hair. She told me about a Keratin treatment. I have heard of Keratin treatments to straighten hair but she told me this would give me body. It would relax the new really curly hair but not straighten it and will last 3 months. I asked if she had any openings later that day. She was finished working at 5:00 but offered to stay later to do my hair! It turned out fabulous! I am so happy! She also put some highlights in my hair and trimmed it. I asked her for shampoo, conditioner and style product recommendations. I absolutely love the products! I will drive the extra distance to have my hair done there every time (which is 5 hours)!

Nancy was awesome at Hodgkins ulta. She was compassionate and kind with a very sensitive issue. I was losing my hair...and my mind. But she helped me feel better and was willing to take back product that didn't work. She's the best!!

Received an email offering 6 hr Beauty Break 4pc Benefits sampler with any purchase of $60.00 ...my purchase was for 67.00, however the 4 pc Benefits gift was not automatically added in my cart. Called the "Guest Services" number to inform them of the issue, only to find out that they cannot help you by adding, cancelling or doing anything to your order except explain what they cannot do! Most on line services are able to make this type adjustment or even cancel an order!!! Terrible customer service from one of the largest retail cosmetic companies....Not a good experience.. Unhappy and upset.

Ulta usually doesn't disappoint me whenever I order online. I love their rewards point system, and they usually ship on time and arrive at my door within 4 days. However, it seemed like this good service was only limited to my big orders. Whenever I order small orders (less than $40), my boxes never get shipped until 4 days after I order, so I never receive my boxes within the week. I also never get my free samples in my small orders, even though I clearly checked for them before checkout. I also never got my order form in one of my small order boxes. They never tell you a product is out of stock until you checkout, which really is inconvenient since most companies tell you it is out of stock before you even add it to your bag. Also, they don't provide free return shipping unlike the *other* beauty company. Returning is such a big pain though - at least returning through shipping. It doesn't take too long to get a refund, but rarely do I ever get the right refund. The first time I returned 2 items in the same box, I was supposed to be refunded $18, but only got a mere $9 back. So I was like, "Okay maybe it's cause I used some of my reward points in this order, and I also got the coupon dollars off." And plus, it was only $9, so I didn't bother to threaten them. The second time I returned 2 items once again, I should've got $42 back, but ended up only getting $21 back. So I sent an email to customer service, and they came back with a $20 gift card. Okay...that may be enough to shut some people up, but I want my cash back, not another sneaky way to get me to spend more money only on your site. And also, if I was being pesky, I would've emailed back and said, "You're missing a dollar from that gift card." And besides, what if I wanted to get $21 back to spend on food or toiletries; not on Ulta?! Maybe it's their new way of getting more people to spend money on their site, or their new way of refunding, but not actually giving back your money, but I am not pleased with the returns, and I can read and comprehend the return policy, and it says that it gives FULL refund to all products you are unsatisfied with. I would most definitely take my returns to a physical store if I had a car and the nearest ulta wasn't on another island.

I was charged for items on my credit card that were out of stock. They were never mailed to me and I got a surprise when I opened the box and one item was in there. I've been calling and emailing ulta for over two weeks and still didn't get a refund! The worst company I have ever placed an order with! Don't ever order from ulta.com!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!