Ulta BeautyReviews of ulta.com

Worst customer service, makes me never want to shop at Ulta again. I ordered through the app, the app was broken and glitching, it took the money out of my account, but they didn’t give me an order number so I called customer service and they were beyond unhelpful and resolved, absolutely nothing. They literally just sit there and waste your time for their own entertainment, it’s so messed up. So they said they are holding my money for 3-5 days and if I want my products I ordered I’ll have to re buy them a second time…. But I just bought them a first time and you just took my money and said your gonna keep it and give me no products… and when you ask to speak to a supervisor they are never available and they never give you a call back. The customer service company makes me so upset I never want to give Ulta business again.

Had an issue with an online order years ago and now I’m blocked from shopping online. Tried to have them resolve the issue and they emailed me back saying they will not unlock my account and that the matter is closed. Didn’t offer a solution or even an apology. Never shopping there again

Terrible experience with Ulta. Constant going back and forth to do a return. They had me go to the store for no reason only to offer me a reduced return amount because supposedly I dont have an account with them only for them to make an account for me while I was thetr for an hour then go back to the store and still nothing because then I have to wait for it to finalize the next day although they told me its omstant. They offered me a measly 10 gift card. Utterly ridiculous. I drove 45 mins plus each way. Waited at the store over an hour. Spoke with support for hours, to managers even. Ulta should be ashamed. First time ordering from them. Not advisable. Just headache and lies from their end.

Ordered on line received nothing after 16 days. The courier said delivered on day 14 but updated the delivery on the 16th day delivered? Was super excited to receive my order but it didn't arrive. Not sure if it was the courier or the company but nobody at either place would help after numerous emails. Never buying from here again!

I will never shop here again! customer service is awful. I visited this place two days in a row. both times I wasn't offered any assistance nor greeted. Today was there and the same thing. The difference today; I asked for assistance from an employee who just finished with a previous customer. I was advised she was at the cashier desk to help customers. the five minutes I saw walk up to another customer and associate talking. I hate pulling the race card, so I won't. When i got to the counter to ask the cashier who the person was, she replied "an employee" I stated I knew that, and I wanted to know who she was. She lied and said someone who stocks. This woman literally assisted other customer.

Always love an ulta haul! Even if my items arrive damaged Ulta is always so helpful in getting it resolved ASAP. Thank you!!

Ordered online using $17 of reward points I earned and a $25 gift card. The order would not go through.After trying numerous times to re enter all my info, it took my points and my gift card and never processed the order! Keeps saying my gift card balance is zero! Unbelievable. Reached out to customer service 3 times and getting nowhere. I want my gift card and points returned.

I placed an order from Ulta for two perfumes, and only one showed up. I reached out thinking this would be simple to fix, but nope. Ulta hit me with the most ridiculous excuse I’ve ever heard: they said the package weight was right, so basically, I’m out of luck. Let me be clear — I PAID for two items. I only got ONE. I don’t care what their scale says. If something is missing, it’s missing! But instead of helping, they gave me a cold, copy-paste response like they didn’t even read what I wrote. No refund, no reship, no apology. Just “too bad.” This tells me one thing: Ulta has a broken system and clearly doesn’t care if customers get shorted. Maybe this happens all the time and they just hope people won’t complain. That’s shady, and it’s unacceptable. I didn’t get what I paid for, and now I have to jump through hoops because they don’t want to take responsibility? No. I’m not staying quiet, and I’m not letting go. Refund me or send me what I paid for. Period. And do better — because this isn’t how you treat customers unless you’re fine losing them.