Ulta BeautyReviews of ulta.com

Received an invalid coupon code via email from them. The store was unable to help & suggested I call customer service. Customer service was less than helpful & kept me on hold & asked for screen shots of the email. They continued to ask for more info & eventually hung up on me. I never did get my replacement coupon as promised. I only wasted an hour of my life.

I’m seriously thinking I’m done ordering from Ulta Online and or “buy online, pickup in store”. I spend more money than I honestly should at this place. And the amount of money I spend I shouldn’t have to deal with the things I deal with. Hell any amount of money spent shouldn’t warrant such behavior. There’s been more than a handful of times I have received used products, I mean literally used. Once they mailed me an empty tester. It was a Mac lip gloss. When you call they treat you as though you’re trying to get over on them. I get it, but everyone isn’t the same. The time and gas spent fixing an issue I didn’t create equals out to be more than what was paid for the actual product. When I’ve done store pick up, SAME THING! Used, opened, dirty products. Not only is this disrespectful, disgusting, it’s a huge health hazard. How hard and how much time does it take to check the items ULTA?! Y’all dirty AF! So what prompted me to leave this review was today I get “my” order. The name on the shipping label is mine. The packing slip and actual order belongs to someone named Julia in Massachusetts. Ulta you should do better. But you won’t.

They’re racist a black woman walk in they don’t say hi. How are you doing? Nothing white lady walked in. They welcome her. It’s obvious they are racist. Some of them are. I’m sure everybody’s not like that but nobody in the store saw a black woman walking around the store, but they did see the white people

It’s bad enough that I have to call and talk to a foreigner that I can’t understand when I live in the United States, it’s another to be put on hold for over 10 minutes just to come back and tell me they can’t help me. They have an old phone number of mine from like 8 years ago in another state. Since then I’ve gotten a credit card which has the correct phone number but apparently that doesn’t matter. They can’t help me. So I can’t log into my account if they ask to verify my account because I don’t have the correct phone number. I can’t get a text to a phone number I haven’t had in 8 year, but somehow this doesn’t make sense to them because again they don’t know what I’m saying because they live in another freaking country. I’m highly upset. This is ridiculous. i’d like to add that I tried chatting as well, but nobody ever comes to the chat to help you. I realize they help more than one person at a time, but they need to have somebody more efficient and quicker to talk to people so they actually feel like they’re being taken care of.

I have been a loyal Ulta customer for years and have spent thousands of dollars shopping online with them. Recently, I tried to return two items I purchased on Ulta.com that were unused, unopened, and in perfect condition. To my frustration, I was told I could not return them by mail, even though I bought them online. The only option offered was to drive two hours to the nearest store. This policy makes absolutely no sense for online shoppers. Most retailers, including Sephora, allow online returns to be mailed back. Ulta’s refusal to do so creates a huge inconvenience for loyal customers like me who don’t live near a store. Because of this, I will be canceling my Ulta credit card and taking my business to Sephora, where the return process is fair and customer-friendly. Ulta needs to reconsider this policy if they want to keep their loyal customers.

I ended up with Bozo the clown orange hair color! The hair dresser blamed the Redken dye product that the salon uses. I believe it was the hair dresser's lack of knowledge. Whatever the case, I ended up with orange hair. I later received a follow up phone call from the hair salon from Kaylee who tried to lie stating the dye was left on my hair for only 30 minutes. This really angered me because the dye was left for over an hour on my hair. I had to request another employee to shampoo my hair since my hair dresser left me to put make up on another client. My suggestion is that you go someplace else.

Today September 6 2025 I went to the ulta at 41st and yale. I didn't realize I had left my card at home honestly and unintentionally incident, I found everything i wanted knowing I had $50 in credits, the young lady that checked me out i told her what was going on. I Was Made To Feel Like I Was Doing Something Wrong, She Preceded To Huff In Disgust. And Say You Don't Have Tap To Pay. Wh, No I Don't I Said. The Whole Time I Was Treated Horrible. Why Would That BeI Spent Money To Get The Credit. HORRIBLE SERVICE AND SHE SHOULD BE ASHAMED

Unsatisfactory Customer Service at Ulta Store Ulta Store #658, Royal Oak, MI Dear Ulta Customer Service Team, I hope this message finds you well. I am writing to express my profound disappointment and concern following an unpleasant experience I had at your Ulta store #658 in Royal Oak, Michigan, a location I have frequented and favored for the past couple years On the evening of my recent visit, I encountered a level of customer service that was, regrettably, far below the standard I have come to expect from Ulta. Upon approaching the register, I observed that the cashier, Taliyah, showed a lack of basic courtesy as the customer ahead of me completed their transaction without any greeting or acknowledgment. I myself waited several minutes before I approached the register, at which point Taliyah proceeded to ring up my items. Throughout the transaction, Taliyah's demeanor was dismissive and unprofessional. After scanning my items, she turned sideways, making communication difficult, and asked if I wanted to sign up for an Ulta card without making proper eye contact. When I declined, she stated my total but did not inquire if I wished to use my points. Upon my request to use my points, she applied them but once again turned away while continuing to speak unclearly. As I asked for clarification again on her speaking she stated “your total “and pointed to the payment device to show me my total.I printed my receipt .Taliyah proceeded to put the receipt in the bag. At the end, when I asked for my receipt and bag, she responded dismissively without handing me the bag directly. she proceeds to tap the bag and said "it’s yours, these are your items” without passing the bag, further emphasizing her dismissiveness. Disturbed by this conduct, I inquired about a manager. Sales Manager Gloria arrived promptly but instead of addressing my concerns professionally, she accused me of being on the phone during my visit and suggested we move to a quieter part of the store to discuss the matter. I declined and requested she write down her and the cashier’s name along with a contact number. Throughout the exchange, Gloria’s attitude was confrontational and unprofessional. I asked Gloria what was her and Taliyah title because only first names and phone number was written on the receipt . As I’m writing I asked Gloria what is Taliyah role she stated beauty advisor Taliyah also unsolicitedly offered advice despite my clear indication that I did not require it , stating “And I can advise you”. Taliyah offered unwanted advice, further escalating my frustration. The entire experience left me feeling disrespected and extremely frustrated. Having been a loyal Ulta customer for nearly a decade, I can state unequivocally that the customer service I received that day was the worst I have encountered at any Ulta location. If this interaction reflects the standards and leadership at this store, I fear I may no longer wish to continue shopping at Ulta. As a result, I intend to return the items I purchased and withdraw from the Ulta Beauty Rewards program. I sincerely hope that no other customers endure such treatment at this location. I would greatly appreciate it if someone from your team could contact me at your earliest convenience to discuss this matter further.