Ulta BeautyReviews of ulta.com

Don't order from this place if you expect to get what you ordered! I ordered something 10/01 and to date have not received it!!! Customer service is clueless and not helpful at all!!! Dont waste your time or money! They are horrible.

they don't list full ingredients good customer service, but for the acne prone / sensitive skin crowd: they don't list full ingredients on their site. whenever i check other websites, the ulta "full ingredient" list is always missing several ingredients.

Have always been team Sephora. I never liked the aesthetics or merchandise mix at Ulta. Today I was on the hunt for a new product in the drugstore category and only found it on Ulta.com so purchased there. Big mistake, long story. Bottom line, their customer service is horrendous. I had previously encountered this in one of the stores with a friend. Also found out if you want to return an item bought online, you must pay the return shipping charges, so antiquated and more than enough for me to never even glance their way again. Bottom line, if you want high end, go to Sephora and get great service all around. Low end, go to a drugstore

I was a diamond member for 15 years and today Ulta lost a customer who spent THOUSANDS OF DOLLARS a year in their stores/online.They will NO longer get another cent from me. NEVER ORDER ONLINE FROM ULTA! Not only are they LIARS but they are THIEVES! They are not fulfilling orders and are refusing to refund customers. I placed a huge online order and noticed items missing - I reached out via Insgtram, chat and through email and after a week of their "oh we are looking into it" They emailed me the same lie/excuse as they have with other customers - " We were able to confirm that the package left our distribution center with the expected weight, indicating all items were included at the time of shipment. We are unable to reship or refund your order" With NO proof of this, they are clearly STEALING FROM CUSTOMERS! Just google... 'Ulta refuses refunds after not fulfilling online orders' And you will see they give the same LIE TO EVERYONE WHO RECEIVE MISSING ITEMS FROM THEIR ONLINE ORDERS! I am not the only one that has been scammed from this company but luckily I will be filing a chargeback with my bank. ULTA WILL NOT BE TAKING MY MONEY WHEN I DID NOT RECEIVE MY FULL ONLINE ORDER! Not to mention their customer service reps are BEYOND WORTHLESS! GOODBYE ULTA....HELLO SEPHORA!!

Terrible customer service

I went to the Ulta Salon in Parrish, FL and had extensions done by Hayley on Sunday, Sept 28th. This is my second visit with Hayley and both times she has done an absolutely amazing job! Hayley is very talented with color and extensions and probably everything she does! I have visited other Ulta Salons, and this one is by far the best because of Hayley. Keep up the great works Hayley...you rock!!

i love this place so much. i think everyone should go and buy there makeup and it has the best skin care for your face. if i were you i would go there right now and buy all of the makeup and skin care that you need.,

I was professionally approached by Braylin (MAC counter rep) at Ulta Kalamazoo MI. Usually when I am at Ulta it seems the reps are "busy" talking to each other or busy putting makeup on. I was specifically looking for Clinique Even Better makeup; I was given several choices, and ended up getting a sample to try on at home. However, I ended up buying four other products (over $100), and left feeling for the first time that I was welcome in the store. Braylin is certainly worthy of 5 stars. She is a good communicator, friendly, and knows her products (BTW, it should be noted that I tried to use a "Happy Moments" gift card (Ulta was one of six companies) but was told the incorrectly how to 'get a pin number' when all she needed was to ENTER PAYMENT AS CREDIT, not gift card! Otherwise, it was a pleasant hour spent with Braylin at the Ulta West Main store, Kalamazoo.