Ulta BeautyReviews of ulta.com

Ulta carries Too Faced make up products, a company with an F rating by the BBB. I think it's awful that Ulta would carry a brand like that, which does not care about its customers.

If I could give no stars I would. I placed 2 large orders..at almost 1000 dollars over 3 weeks ago. I received one small package with 3 things in it when in fact that order should have had over 10 items and after calling cs multiple times and over 45 min waits no one could tell when my other items would arrive and only informed me they werent in my order, which I obviously know. Could not tell me a date I would receive them. Then tell me that another package was delivered and I never received it and offered no help as to how to get that package I did not receive! I am beyond furious with ultas cs. Offer absolutely no resolution or assistance with figuring out where my other stuff is.

I was checking out of Ulta and the guy at the register asked for my phone number or email for rewards or something. I asked if I had to because I did not want to get constant alerts from them because I never wear makeup. Rudely he huffed and rolled his eyes and said yes you have to. I spent a good amount of money there for makeup for my wedding. If this was not for my wedding I would have walked out. I will not be going back.

They issued a gift card for my order instead of a refund. They didn't ask me how I wanted it back. They didnt ship out til 1.5 weeks later after I had to message them. I lost all my freebies. Disappointment. Customer service obviously doesnt care about the customer

Ulta has contracted with Ontrac, beware of Ontrac! I won’t shop ulta online anymore due to this horrible shipping company! Look up Ontrac, they have horrible reviews! Look them up on YouTube and you’ll see everything you need to know about Ontrac! It’s obvious ulta only cares about cheap shipping and NOT their customer! By using Ontrac ulta took the fun and excitement out of shopping and have replaced it with stress and frustration!

I bought 134 dollars worth of stuff and there was an advertisement for 17 free piece samples if spent 65 dollars.I thought the free bag of samples were on added but somehow it wasn't and my order went through anyways without the free samples.I immediately called customer service and was told too bad. I said I would like to cancel my order and the lady said oh it may or may not go through.I tried emailing customer service only to be told can't do nothing about it.What?You can easily send different samples or anything to make this right.Beware of this scam.Most definitely this is a scheme to get you to spend more money only to have their website glitch or whatever and scam you out of the free.samples.This is not how you treat customers.I see from other people's reviews I'm not the only one this is happing to.From now on I'm sticking with Sephora since they never treated me this way even if they cost more it will be worth it in the end.

I placed an order for $175 and some change with Ulta online. At checkout I was given an offer to save money if I applied for their credit card. I entered all of my correct information in to the credit application page. I was approved for the credit card. I was directed back to the payment page and clicked the box for shipping to be the same as billing ( which I had just entered my correct address on the credit application, it was verified as correct, or I wouldn't have been approved). Ordered was placed and paid for with new Ultra card with correct billing address and I went to bed. The next morning I received an email saying my order was prepared to shop and it showed THE WRONG address. I immediately called Ulta costumer service and was told my package had not shipped yet, so I'm thinking that's great! nO, not great, the representative told me that there was nothing she could do for me, she gave me the number for UPS and USPS and told me I would have to contact them myself and have the shipping address changed. She let the package ship to the WRONG ADDRESS, knowingly, she COULD have stopped it, she chose not to. I called both carriers and was told by both that they would absolutely not change the address of shipping on any packages ever. I spent 2 1/2 hours of my day on hold and dealing with a mess that their representative created because she couldn't be bothered to do her job. I called AGAIN and was told by the next representative that there was nothing that could be done. The package should have been stopped when I originally called before it was shipped and it wasn't. I was still going to be responsible for paying for the order and I was NOT going to be receiving a replacement order because the address being wrong is considered human error and they weren't responsible for it, even though I HAD entered the correct address ( if I hadn't then the credit card wouldn't have been approved) I was told I would be contacted by a supervisor which has not happened yet, no surprise there, NO ONE CARES that their system screwed up my shipping address and I'm stuck paying for and order I will not receive.

Placed an online order on Nov 25th of $121 for Xmas gifts for Granddaughter. Order was confirmed for cash back through Rakuten. Amount of cash back on this order was just under $10. My account at Rakuten said amount would be paid by Ulta by Dec. 21st. Just checked and Ulta Beauty is now not going to pay the cash back for this order. Will not order again or go in their store. Was also disappointed with the packing of the order.