ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Jennifer S.
I recently had an issue with them that I felt was not going to be resolved. I received a call from their corporate office within hours of me sending the email and they rectified the situation so professionally and kind. I was extremely impressed! They have restored my faith in this company. Thank you!!!
Roberta S.
I've always ordered from Ulta and never had a problem. I've been a Platinum Rewards member since 2015 and never experienced something bad at all. I usually order Shiseido skincare products, TonyMoly masks, Pureology hair care products and sometimes fragrances online. I also always go to the stores close to my house (Houston, TX) and all the staff seems nice every time I need assistance with makeup and hair products. I saw a lot of people complaining about their costumer service or about not receiving their free gift sets with their online purchases, but once again, I never had any problems with that. I've always received my gifts and highly recommend you waiting to place order on Wednesdays to take some special cool sample sets.
E C.
Tried to use gift card online and it charged my card any way. I ordered a compact powder and four other things. It arrived smashed and everything was covered in the powder. Had to return it and some how ended up paying $10 more.. I dont like ulta it’s way too overpriced.
Ashley W.
I ordered online at Ulta beauty, and will never be doing so again. They took over two weeks to deliver my products, two weeks! Their "customer service" representatives are rude and frankly no help. I emailed three separate complaints and I was essentially told I was impatient and that they don't guarantee items being delivered by certain days. Even though on their website they had advertised free delivery by the 24th if ordered by the 19th. Which is just five days, not five business days because the 19th was a Thursday. They use OnTrac for their shipping which delayed my items several times and her no help. I will now have to drive an hour out of my way to pick up my own items. When I asked for a reimbursement from Ulta I was told it was my choice to pick up my items. Even though their carrier kept post poning my shipment and not delivering it to me in a timely manner. Rude and unprofessional on all accounts.
Liza B.
Ulta!!! do better! The online shopping experience offered to customers is horrible!! Poor low functioning website, coupled with UN-knowledgeable 1-800 customer service staff, and "chat agents" who are unable to answer questions about the website and all of it's glitches- makes for a frustrating customer experience! Horrible horrible online shopping experience. You know its bad when a company's website doesn't event accept purchase orders. Spent over 4 hours today trying to place an online order, coupled with calling customer service AND messaging with various agents- and as of this post- the problem is still unresolved.
Sarah L.
Ulta in Las Vegas NV is always on point!! Great customer service...kind and helpful staff...great products!!
Brooke A.
Their advertisements are false on their website. I ordered on Black Friday to receive a free makeup kit with a $65+ purchase, which I never received. Customer service was anything but helpful. Thought I’d give them a second chance. The items I bought my coworkers for Christmas are arriving later than advertised, and it shows I’m not receiving their advertised gift, for the second time. I called customer service and she was very rude and hung up on me. Will not be shopping here again. They have a terrible business model. Amazon and Sephora would never treat their customers this way. Ulta won’t be here in 5 years due to this...
Bobbi
I was trying to purchase the Shape Tape which was on sale for $10.00. Well, their website was glitching so bad I couldn't even check out. I entered my payment and the site crashed. I immediately emailed to see if my order processed and no response. I got home from work, no email still, the shape tape was $27.00. SAME DAY. I requested a price adjustment after I finally got a new order to go through. Well they don't do price adjustments (not even same day.) They proceed to tell me, you don't even have an order so I provide them with my order number and basically just a flat no. I will never purchase from here again. Walmart has better customer service.
