Shawna S.
Items Never Delivered, Still Charged
I hate to be one of these people but I am infuriated, and I don't want this to happen to anyone else. Ulta lost me as a customer today, after years of being a faithful customer of theirs. Back in November, I purchased $300 worth of items online. I got the delivery notification that they were delivered, however, I was home ALL DAY that day, and nothing arrived at my door. I scoured the building, checked with close by neighbors, etc. Nothing. So I reported the items missing and asked Ulta for a reshipment or a reimbursement so I could go purchase the items in person at the store. After contacting them three times over this matter, their answer is no. They will not refund me for items NEVER received, nor will they reship them. These are items I've purchased from them time and time again. Ulta - a multi-million dollar company - makes their customers foot the bill for dishonest delivery drivers and/or package thieves. Now I am in contact with Ulta's credit card company to dispute the charges. Fingers crossed I don't have to pay $300 for NOTHING. I don't care how much I loved Ulta in the past. This is unbelievable and wrong. I've spent thousands with them over the years and I'll never spend another cent with them again. Don't have your items shipped to you by them to avoid my situation.