Ulta BeautyReviews of ulta.com

I couldn’t pay because my chip was broken. That it stupid that I could not pay with my mag strip. I had an appointment that I couldn’t pay for. This is bull crap and unneeded.

Ulta could be a 5 star review. My star deductions are because they often send out emails for (for example) $10 of $40 qualifying purchase. You have NO idea what a qualifying purchase is. I got to the checkout today to find my two products, totaling $83.00 was not a "qualifying purchase". Additionally, it is more likely than not that the product I go into the store for is either sold out, or otherwise not available. And, the often seen promotion of "buy x and get a free xxx" is no longer available when I go into the store. In other words, they have a very limited supply of the "free product", even if I go in the first day I see the ad.

I have spent a lot of money in store and online. Their customer service is terrible in both ends. I placed a large order online with the intentions of receiving the free gift valued at $75. I placed my order and never received my free gift. Customer service stated it was my fault I should’ve requested the free gift during the transaction and I explained to them there was no where on the checkout to request my gift. They would not honor the gift and ignored my statement proving there was no where to check off for the free gift.i will not be shopping with them anymore and will make the trip to sephora from now on. I am so angry with this after spending the required amount to receive the free gift. Terrible! I wish I could not give this company any star.

What a rip off. The only reason it’s one star is because I can’t put a zero star review. Me and my daughter went to Marietta, GA Location fora hair coloring and a touch up $200 just for a touch up. when we came home I had too many grey hairs showing and they ruin my daughter colored ends. I explained them very well over the phone how we wanted just touch up if you are not sure please don’t touch our hair. The master hair stylist agreed that she knows and that is her job everyday. I’m very upset they charged 45$ just to trim dead ends. We ended up paying 246$ that is insane and poor service, I am calling them to get a refund for my daughters hair and I will not recommend to anyone else going for their hair. I have heard that their salon is rip off but I thought it’s just one person’s opinion.

First time I have shopped at Ulta - and never again. Their customer service is extremely poor. I relied on the young man behind the counter to help me to find the water-proof mascara, however, the young woman behind the counter was extremely rude. Although she showed me where the products were, she would not wait on me. I had to stand in line and wait for the young man, which was difficult as I am an amputee. She motioned to the woman behind me and refused to take me. Perhaps the store does not like old ladies, or disabled old ladies. I will never shop there again. Other shops do not go out of their way to shame the customers.

I've never had a problem when ordering online. I have always gotten my free gifts, the packages are always packed well, and I have even gotten my cash back from Rakuton. I also have never had a problem with a clitchy site, like others it seems has had. My experience was flawlessly executed from beginning to end. Tho, in all honesty I agree that the delivery takes a good while, which is why I order online now and pick up in store. I'm sorry so many people have had bad experiences with Ulta.com but I hope they rectify the issues with everyone.

Don’t Let them tell you they cannot refund you because I had to call three times to let them know that I did not want to order or purchase and It was sending to the wrong address and I told him oh let me speak to your manager she came back and said oh I’m going to refund you the money and it’s going to take 3 to 7 business day and we left it at that I got my confirmation email and now I’m waiting for the 3 to 7 days to pass and see if I have to call again

Ordered 12/9 for Christmas and included free 23 piece gift with purchase for oders over $75. Received email 12/11 saying it shipped. Package never arrived. When you clicked on the UPS tracking number it said the item hadn't arrived at shipping facility. Called Ulta. They would escalate and I would recieve call back 24 -48 hours. Never did. Called again. We can reorder your items but they won't get there for Christmas and you won't get the free gift (valued over $100). We can give you a $15 gift certificate instead. Um, no!!! That hardly even begins to make up for your errors. Had my purchase refunded to me. NEVER SHOPPING THERE AGAIN!!