Ulta BeautyReviews of ulta.com

(the 2nd order for me through the app in less than 30 days). I followed the delivery status and it showed it was delivered to front door on Dec 30, 2019. It was never received and I checked with my neighbors of which none received it. I contact Ulta and at first I was told they could either credit my account or reship the items. I asked them to please reship as I really wanted these items. The next email I received asked what address my order was to be shipped to and I told them. They then proceed to tell me it was shipped to a different address. The address it was shipped to is one I have not lived at in many years. I have ordered and received at least 6 orders since I moved from that address. Upon looking at my Ulta profile, I see that old address is checked as my default shipping address. I did not choose that option as I obviously do not reside there and have received many packages from Ulta at my correct address. Sultan's customer service then said they could not do anything since it shows it was delivered. They can clearly see my order history and shipping especially since this was the 2nd order in less than 30 days. The total order was $38.08 so I understand it is not a large order but still an order I wanted and paid for and did not receive due to no error on my part. Ulta is refusing to credit or reship the items. I have filed complaints through Ulta's customer service as well as the Better Business Bureau.

Dont bother ordering online. If you do, choose PICK UP at STORE. Do not get it sent to your home. I recently purchased almost $100 worth of make up and I redeemed my CC points for the gift cards. They would not compensate a single cent nor coupons when they shipped to my OLD HOME ADDRESS. On god, I did not choose this address as my shipping, I chose my billing, yet it got sent there. I reached out to them so many times. They make SO MUCH money and they're such a KNOWN brand. They won't give you anything or even try to offer anything. YOUR FEELINGS don't mean crap to them. I had to reach out to my own bank to try to dispute my charge. Horrible brand.

Ordered online & store pick up in St Louis Park, MN. Spent over $200 on other stuff I picked up the same day. Two people assisted one with my store purchase & other with online pick up at same time. I was not asked to check my online pick up order. It was sealed & I assumed it was correct. When on line order opened when home there were two conditioners & no shampoo! Just told to bring back in by store & online service WITH NO OTHER COMPENSATION! I am not a happy customer & the store is not close to where I live.

I am a ulta beauty rewards member since 2014 and I shop a lot from there. Sometimes $200 purchase or more than that. They never ever send me any birthday samples. I read in their magazine they do. Sephora does give you things for birthday. I am not asking for free stuff but since you shop there a lot and spend so much sometimes you would expect to get some samples before throwing lot of money on something that u just want to try first. I have also noticed that whenever I ask for sample at the front register they always give me some excuse and deny giving. I really don’t appreciate that behavior. So now I have stopped going there. I would rather buy online from direct company or Sephora.

Ulta’s managers and workers are rude. they give NASTY attitude towards costumers. they really can’t help anyone else. they only think about themselves really. they are so full of theirselves and bs while walking out they told us to get out of the mall and don’t come back. the mall is mall of america btw.

I went to the ulta located in Mall of America, while leaving they gave us attitude by saying “Get out the mall, don’t come back ever again”. Me and my daughter looked at them, and walked towards them and said “exuse me”. We were frightened to see what they did. My daughter accidentally went a wrong way and a worker replied “YOUNG LADY WRONG WAY” she got frightened and, walked away crying.

I ordered my product online as I did not want to have to drive the far distance the store is from my home. Now i have to state that I did not read the return policy, so this is on me, but my package arrived with one of the foundation tops broken off and makeup all over the box. I can't use it. I can send it back, but the freight costs will be about as much as the original cost of the foundation. Of course, I can drive to the store to return it, but if I had wanted to go to the store in the first place I would not have ordered online. Just a heads up to READ everything involved in the sale. UPDATE: I was contacted VERY quickly by Ulta offering me a refund for the damaged product. I am grateful for their resolution of this incident!

I absolutely love Ulta! Their online store is awesome. I also love their line of cosmetics.