Ulta BeautyReviews of ulta.com

To Whom It May Concern: Within the last six (06) weeks, I have purchased over $500.00 worth of dry bar products. I went to the ULTA store in Chandler, Arizona; Evergreen/Chicago, Illinois and Spartanburg, South Carolina. In each store, they advertise a free gift if you purchase at least $50.00 worth of Dry Bar products. When I visited each store, I was told they didn't have any. The store in Spartanburg said they receive the gifts on the 1st of the month. I was there on the 3rd of the month and was told they didn't have anything. I normally don't complain, but this is ridiculous when I have spent so much money in a short period of time and they can't even give me a "rain check". This makes me believe there is some false advertisement regarding the DRY BAR product. Ulta has signs next to the DRY BAR product stating..... a free gift if you purchase at least $50.00. All I am asking for is the "free gift" I am entitled to since I have purchased more than $50.00 on each of my last 3 occasions. I know usually this is while the gifts last....but ULTA keeps the signs displayed when they no longer have the free gifts. When I contact ULTA they want to consider me a LOYAL CUSTOMER.......!

I made an order about 2 Weekes and they said it's delivered last Friday but I didn't receive it when I call them no Bady help me when we ask for the supervisor he let us waiting for an hour and then he hang out When the supervisor doesn't do his job expect the worse !!!!!!!

I love Ulta. I've had a few more mishaps then I would have liked though. This latest one is returning my online order at a store. I had the packing slip so I should have been in and out no problem. I was there for 10-15 minutes. The cashier was rude because she was mad she couldn't find it. But once she finally found after trying to insist I was basically lying about what was right in front of her on the receipt, I still left with my product!! Funny how she can look up my card if I want to purchase but after all that hassle she wouldn't return it without my card. Why couldn't we look it up. I'm beyond irritated. I went across town just for the one errand, and all I got was treated rudely and my return was unsuccessful.

I paid 16.95 for premium shipping for nothing! It says I would get my order by the date of the next day and that was not true at all. It didn't even ship until the next day. When I contacted them they just kept saying that premium means 2 to 3 business days. If that's try then why doesn't it says it beside that option, instead of saying I would get it by the next day?! What a rip off. I didnt need it in 2 to 3 business days I needed it the next day, hence paying almost 20 freaking dollars for shipping!

I went to the Stonecrest location in Charlotte NC Friday night. EVERYONE greeted me and was so nice and knowledgeable! My goal was to get some new scents for summer and Makala helped me and did not disappoint!!! I bought 3 new scents that I absolutely love with her help!! Will DEFINITELY be back!!! Thank you!!!!

Website wasn’t working. When it finally was, they wouldn’t honor the promotion a day later. I know SEVERAL companies that would have honored it. Why rather lose $10 than out of a $170 sale? Ooookay.

The actual in store experience I had had was fine but the website not so much. The address I had for my orders were to the wrong place and when I tried to fix it they kept saying the same thing. (Were working on it, I can’t imagine how frustrating this must be for you, etc.) I basically have been going back in forth with a bunch of different emails and still am. I’m at this point I don’t even want what I ordered from them anymore and I’m never ordering online with them ever again. Worst of all if I was able to edit my order this wouldn’t of been that big of an issue, but unfortunately with the app/website you can’t do that.

Horrible customer service from agent all the way to supervisor. Rude and very unhelpful.