Ulta BeautyReviews of ulta.com

The worst customer service I have ever seen. Also there is no way to fix any sort of shipping error even before the order is processed apparently.

I placed an order online, and ten minutes later needed to modify the location pickup. I called customer service and was told I could not modify my order, because it was ready for pickup in San Angelo, Texas. This was at 7:40 am. The store is in a mall and is not open, so I asked how can it be ready? I intended to pick the Abilene Texas store and made a mistake. San Angelo is 90 miles away from Abilene. Contacted customer support and was told they pride themselves in getting their orders filled quickly (but store is closed). I was told to not pick the order up, and it will be canceled. So in 5 days it can be canceled, but not within 10 minutes of ordering it online? This company needs to redesign it's system No wonder Amazon is most people's choice. At least, an order can be cancelled within a certain amount of time. Ugh!!

Would not online order again. I placed an order then received an email that it had shipped. Nine days later I called to see where it was because the tracking said it was still awaiting pick up. Called customer service and apparently it’s still sitting in a back room waiting for UPS to pick it up. So “your product has shipped email” means we have boxed it and put a shipping label on it. Also weekend shipping days don’t count when you order, week days only. It can take 2 weeks..if I had known that I would have ordered it elsewhere.

wouldn’t suggest ordering online or from ulta, period. they handled my package too abruptly that they made an error in the address and sent my order to the wrong place. now i’m being told i can’t receive a refund or a reship. they got me of $72.17.

ONLINE ORDERING-for ME!!!go into the store ,called these ppl literally 6 to 7 times regarding a delivery Fed Ex put at my front door (porch pirates) no delv had me wait 1 week before even helping me , reached out again ,disconnected several time 4 times and no resolution, find a local Ulta on the phone now req a supervisor and he disconnected wow !! this customer service crew sucks! *

My review is for the online customer service phone number. First off I was put on hold 3 times and disconnected. The person that I talked to did not tell the truth, she told me that the 20% coupon code was taking off and it was not. This is not the first time I've had issues with the Online customer service help phone number. They really don't want to help and it shows. I will never call them for anything again, I called my local store and they are going to make up for the 20% off not taken off my online order.

After 14 mo of ordering online I decided to shop in a store. At about 10 am I entered the store,found a young man (new employee )who helped me find a product but could not find the others,no one else around. At the checkout I waited while 3 employees did I don’t know what. I did not wait all that long but to long while 3 employees did nothing without masks.I asked regarding the other products and was met with a don’t know attitude. I will say I’am not a young woman and felt I was treated with total disregard by all except the young man. Just wanted to pass this along so that you can try and improve your costumer service. I will pass this along to all I know in the area so that they are aware.

I placed a &250 order after I changed my address. Then as I hit buy, I saw an address I lived 10 years ago pop up in a box as I tapped BUY. I called within 2 minutes to check what mailimg address. It was the old address. I was told changes could not be made after I clicked the BUY TAB. you would think with tecknology/telephones today they could have notified the warehouse. REALLY! They need to correct their communication with the warehouse. CUSTOMERS ARE NOT THERE FIRST PRIORITY, ITS $$$$$. They told me if the people who live at my old address fo not return ehat I ordered, I would lose my $250!