ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Denise
I visited Ulta today for the last time. As I'm checking out and inform the cashier I'm not a loyalty member her tone immediately changes. Suddenly the customer service takes a negative turn! She proceeded to tell me you can't return anything unless you're a loyalty member. This is discrimination and I will notify BBB.
Katherine
Employees were very rude and apparently don’t understand the difference between primer and mascara. Cashier was very rude. Would not go back if those are the people handling the store.
Middleton
Ulta must have a high turnover rate because every time I go in there, it is always new faces. The advisors used too be so friendly, but now you can tell they are not wanting to actually help you. And the Prestige side only has 1 person and good luck have 2 people in front of you too be helped. The 20% coupons, that usually have exclusions, won’t show them because online it only shows the front of the coupon and not the list of exclusions. Yes, it’s usually Prestige, but I bought a name brand straightener and it was included. Communication is poor and the online customer service people act like they could care less. From 10 years ago they are day and night in customer service.
Shelly B.
Purchased the “Amazing Cosmetics- Amazing Concealer” - $28. It was 3/4 empty when I received it- tube was crushed, box torn.. Customer Service was horrible. I told Agent of my concern - once it’s returned to them that they will turn around and sell it to someone else. “Agent said I understand concern but you still need to return package.” Do not waste your money!
Patricia M.
300.00 for hair color that washed out in 2 weeks . Had the same thing done and it went from 79.00 to 150.00 then 300.00. Wasn’t impressed at all with the results.Not to mention my accumulated points magically vanished.
Susan H.
I called the location of 14275 E Sam Houston Parkway on Tuesday to schedule a hair appointment. They said they had an opening this Sunday which is today at 2. I said that would be perfect. I get to the salon and was told there was no stylist today and no scheduled appointments. I looked back thru my phone calls and that was the store I called. Never again will I go there again. Spoke to Amanda the manager and she said sorry there is nothing we can do. So anyone who schedules an appointment please be careful.
Consumer
FALSE REPRESENTATION ! HORRIBLE! I ordered several items for gift for Mothers Day and paid $16.95 for Premium Shipping. When I did not receive on expected date I tried to track package. I was informed package was awating carrier pick up.Still no delivery one day later. I called customer service and was told it would take a week and they could not issue a refund. There was a tracking number and she could not tell me where the package was! WILL NEVER USE AGAIN! I wont have gift in time and have to be inconvenienced when I paid for convenience. I should have read the reviews BECAUSE 9,000 + customers cant be wrong. They dont care about cusotmers , It shoud be illegal. DECEITFUL!
Electra H.
they have the worst credit card available and will harass you day and night even if payments are on time. they call at ALL hours from many different numbers and will go as far as calling from unknown numbers so you cant block them. ACTUALLY THE WORST CARD. my experience was so bad that i genuinely hope the worst for them.
