Ulta BeautyReviews of ulta.com

I concur with all “Horrible Customer Service” comments. I placed an order almost a month ago and I have yet to receive it or a refund. It has been sent out and returned to Ulta twice and I’m still waiting for the third try. I have tried every avenue of communication with them. My case is supposed to be turned over to a supervisor but still no contact or resolution. If anyone knows how to contact executives at the corporate office please pass along the information. Maybe if they get inundated with emails and phone calls they might actually do something to keep us as their customers.

I ordered for the 1st and last time in October and I was not giving my gift with purchase as promised. This worthless company would not give me a refund for shipping to home and would not work with the better business bureau on resolution.

This is a report that Ultra Beauty robbing their customers during pandemic. This company is scammer. I have placed an order on Oct 19 2021. On product page price was $14.50. I purchased 10 units and in checkout total came to be $284.20 meaning each item at checkout increased double to be $28.42 I did not notice first and clicked "Pay" Later I notice I got scammed. After my first email they immediately changed the product page price. After many more emails I sent they said they're gonna investigate, but they never get back to me until I followed up numerous times. After dragging this matter to a month. They sent me an email that we can't refund you anything because it was on promotion based on Central Time. Basically they told me maybe we did mistakes but are customers are doomed to pay the price of our mistakes. I wish I could attach my screen shots I took from product page and checkout page here for awareness. How come price on product page was not based on Central Time but checkout total is?! How come all mistakes by business end up favoring the business? How come they can't accept their mistake and want their mistake to cost customers? This is classic scammer website. False pricing and charge you double. Based on Section 5 of the FTC Act deceptive pricing is unlawful and I will also bring this to court I have all evidence it needs. I will tell all my friend and family and business colleague to stop getting scammed by them. This business does not need a 1 star, this business should be shut down.

TERRIBLE! Customer service person spoke Spanish when I clearly stated I am English speaking. He asked for my phone number I have used for 5 years and he said that's not the number and I must have given them a different number. NO WAY! Ordered $150 of stuff and one item was missing out of the box so now I have to deal with traffic and go to the store. Also, EVERY time I log onto my account I have to screw around with creating a new password even though I write the password down and a carefully input when I log on. This happens EVERY time with them. Also, free stuff is a joke. Ulta puts whatever they want in the box. What a joke!

addendum - i posted my previous review as well as this one on the ulta fb page and they deleted them both. Ulta has the single worst customer service I have ever experienced.  I sent in a return as anyone normally would have - to their mailing address and since I didn't hear from them after about a week I reached out to them to find out the status of my refund.  The customer service agent told me that since I didn't alert them to expect it ahead of time that it could now take up to thirty days to get my refund back.  As of today I still have not heard from them so I emailed again, forwarding my previous email so the new customer service rep could read and see where it stands. This person didn't even read the email because the original response from Oscar was asking if I received my goodies yet.  So i told him to reread it again, the next response was a full verbatim copy and paste from two emails below saying it could take a month.  I wrote back again and the response was I'm so glad we could help. I then wrote a comment on Ulta's FB wall and they responded asking me to DM them with the information so I did and I have received the same response. No one is bothering to help expedite it or anything.  It is this robotic well you didnt alert us - which is LUDICROUS - so it's your fault and now you have to wait.  So now something that arrived at their location that was sent out on sept 21st, arrived sept 27th will be refunded nov 5th or actually I should just hear back from them by then, so that's over a month.  This is literally the worst experience I have ever had with a HUGE NATIONAL retail chain.  Oh also, they deleted my comment on their facebook page.  Don't shop there.  It's the 29th of October and I still have not heard back from then so I decided to call them and speak to a live person.  The person on the other line told me that they have no record of me sending back my package at all and that it is over to the warehouse to handle it and I have to wait again just even to receive validation that they did receive my package and are handling it.  I have a tracking number from the post office that shows it was delivered to their location for returns.  I asked the person that helped me today for a number to talk to someone in the warehouse and I wrote it down and called it as soon as I got off of the phone to just get a verification that theyre doing something on their end and the number he gave me was to UPS not the warehouse!  I am actually only trying to get a confirmation that my package has arrived at the warehouse so I can confidently say that I know I will be receiving my refund on the 5th as they keep repeating but nope can't even get one single acknowledgement with a useful piece of data.  I am absolutely disgusted by this company and their tracking methods, policies and customer service.

I was very pleased with the online customer service through the chat line on their website a few months ago! I placed an order online, and unfortunately one of the glitter shades was broken in the ColourPop Nude Mood palette I bought. I totally understand as shipping makeup can be fairly difficult as it's fragile, but I was a bit sad as this was a birthday gift for my sister. I contacted them to see if a partial refund or something else could be done about this matter, but they actually went ahead and sent a brand new palette! I didn't expect it either :D The lady I spoke to (I forgot her name, I'm so sorry but I'll edit it if I do find it) was super kind and genuinely did her best to make sure I was satisfied with my purchase!

I just got off the phone with an Ulta rep on the phone. I did not catch her name but I wish I would have she was very rude to me quite a smart ass to the point I’m not sure if I wanna keep this card anymore I do not like to give out my account and routing information especially the routing information your company should allow the front and back side of a bank card with CV number. Your representatives are useless and extremely rude

Ulta banned me because I used multiple addresses and different forms of payment. They said this pattern does not reflect someone using the account for personal use or for gifts. Apparently, you're not allowed to shop while you travel- sucks that I just so happen to travel for work. As far as multiple payments. A credit card for one purchase and a PayPal account for another is apparently too suspicious. They and their guest services is such sh!t. 0/10 ever spending money there again. They advise me to "go shop in store." Yes. That's so convenient during a pandemic. SMH. Sephora it is!