ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Gihane M.
I agree 100% with all the negative reviews . Personally I have the worst WORST experience with Ulta’s customer service SEVERAL times. I know now for sure that I was mistaken to give them more than two chances to proof that not all their customer service people are horrible! But it is a fact. Completely INCOMPETENT and unaware of their job
Cj L.
Do not order online. I’m a long-time customer and I love them I have an order shipped almost every month well my last order for no reason was shipped an address I have left at for over a year. They absolutely refused to help me wouldn’t refund it and said it was delivered to an address so I should go over there and get it. This is a $66 order mind you I just made a previous order that got here just fine. I am shocked how come bad of their customer service says do it I did call the credit card company they’ll refund you but I will never ever ever shop there again
Julie H.
Horrible customer service
Lisa C.
TERRIBLE!! such a SCAM for their online promotions. buyer beware! ULTA SUCKS!!!! THEY send emails and hide all the caveats for the FREE STUFF. the biggest scam in America!!! Going back to Sephora !! Ulta is FIRED!!!!!!!! #YOURIPOFFAGENTS
Elliot
I ordered a couple small items. The website was awesome and the shipping was fast, which was great! What wasn't so great was that my items were stolen from my front porch. A bit of a bummer, but not a huge deal. Just had to contact customer service and let them know! They'll understand, these things happen sometimes. Oh, what a naïve little fool I was. Little did I know that Ulta Customer Service's main HQ is located in the 7th circle of hell, because they gleefully decided on violence today. I gave them the tracking number, and said, "Hey, someone swiped the package before I could get to it. Could you send another or just a refund?" The chat disconnected. I tried again, they "went to check on this" and never came back. I tried a third time, pasted the tracking number, and said "This package was stolen", trying to get to the point in case they disconnected again. You'd think I was attempting a heist on a museum of the world's rarest jewels, but no--it was a tube of SPF. I guess moisturizer is like gold to them. Their response was bizarre to say the least. "Well it says we dropped it off. There isn't anything we can do." I asked to escalate it, because that's a pretty weird approach to somebody getting robbed. The email said the same thing, 6 times in fact. They kept sending the same email over and over with a different rep each time, long after I'd already issued a chargeback from my bank. Not only would they not help me, they were aggressive and repetitive about telling me they wouldn't help me, blowing up my inbox in the process. No matter how much I pushed back, they shoved back twofold. Was it a bunch of items? Nope. Was it expensive? Nah. Store credit or a refund, or just replacing the little items would've been fine. Instead, they got hostile really quickly. Super weird and combative, but I guess this is why people pick Sephora instead. I called my bank and now their billing team is gonna handle the rest. Do yourself a favor and avoid Ulta! Learn from my mistake.
pwint W.
Super Disappointing to shop in Ulta online. Poor management!Won't shop in Ulta any more and better to shop in Sephora.No wonder why ulta is always back on Sephora.If do like the way in the future , Ulta will be definitely bankruptcy.
Rachel S.
Will never order from Ulta online again. CS is completely useless both phone and chat. They refused to refund an order that couldn't be delivered and was sent back to sender (AKA Ulta). Sephora is way better at shipping stuff. Just saying.
Elle
When you shop online, and you're a diamond member, and you buy a fair bit of merchandise only to have them prep the shipment and then leave it sitting for days on end, you hop on Ulta customer service chat. It's what you do. Unfortunately, Ulta doesn't care. They won't go see why it isn't shipping. Meanwhile, the only reason I bought online was for a free goodie bag that they ran out of stock on the day after I placed my order. There's a Sephora in town, I'm just saying.
