Ulta BeautyReviews of ulta.com

Definitely never purchasing from this place again. Back to Sephora. Returns with these people are a nightmare. No thanks.

Horrible, Horrible customer service. $10.00 difference in posted price vs rung up price and the company WOULD NOT refund the difference….unless I gave them my phone number for a rewards card. I walked out and left my $159.09 purchases right on their counter. Called my bank to file fraud charges and I called headquarters. The lady at headquarters was nice enough, but honestly- getting a $10.00 refund for a wrongly posted price should not have required my telephone number or opening a reward account. The local manager was of no help whatsoever. All I want is my $159.09 refunded to my bank account, and you will not ever have to worry about me being an Ulta shopper ever again,

My hair was cut by jillian, and i really love it. She did an awesome job. Im not good at showing if I genuinely like something or not, so im sorry if i came off as rude while I was there. Thank you Jillian youre awesome -christa

Do not order from Ulta if you want to get free gift. This is not a first-time situation when after ordering two-three days later I am getting an email that I will not get this free gift. Really? If you have 10 free gifts but would like to get 1000 orders from the customers you will create these situations, if not you will not allow the customer to add this product to the cart by regulating the stock status, it is a simple way to prevent over-ordering. Very disappointing situations.

I was banned from ordering from Ulta online. After been years a diamond status and loyal customer, Ulta banned me from shopping online and falsely accused me as having multiple identity. It was mistake and error I unaware of, few weeks ago friend of mine asked me to help her to placing an order online using her credit card and after several attempts it didn't go through I thought that was strange because all her information was entered correctly. So, I decided to use my own card nonetheless my own card got rejected it as well, and I found out later after unsuccessfully placing her order she told me her Ulta account online having issues with her payment as well but she's not being transparent at first place,I'm very upset. After the incident I was not able to place online order for almost a month, so I emailed ulta CS back and forth because none of CS can clearly explain to me what it's really happened after few weeks I was not able to check out online, it kept shown verify your payment when at the time I tried to check out. All my card and address always the same and was saved on their system. They last CS was supervisor who is responding to email stating "We hope this email finds you well! My name is ****and I am a supervisor here at Ulta Beauty Guest Services. Please know we value your comments & concerns a great deal. We are very sorry to see you are having problems to order online in our website. After further review you are unable to order online due to a variety of contributing factors. As we researched your account, multiple identities and payment methods for the orders placed with your account were found. Please know that we only promote purchase for personal use or gifting and that these findings are not typical of a guest shopping for a gift or a product for themselves. At this time we will no longer be able to accept your online order requests on ulta.com. We welcome you to visit your local Ulta Beauty store for your beauty needs. I didn't aware using other credit card and billing address will caused me banned from shopping Ulta online! I was authorized by my friend to use her CC. I called CS numerous times to let them know this is an error and falsely accused, all them is trained to stating copy and paste what is on their website about term and condition. Sakinah supervisor was unprofessional, repulsive and ridiculous RUDE, raising her tone said nothing she can't do everything it was generating in their system is anything else how can help you with?? Shown no emphaty, not even trying to help if they can escalated this issue since it was a mistake, WORST CUSTOMER SERVICE EVER. I'm so frustrated because I have been saving a lot points this past two years. Now I'm not able to spend them. I do not shop in store and do most shopping online for my whole family. My business isn't appreciated here. I'm done with Ulta:(

Do not order from Ulta beauty they'll charge your credit card and not give you your items they make you seem like you're a liar and you do not receive your shipment

DO NOT BUY ANYTHING ONLINE FROM ULTA. They send their orders immediately to their warehouse for "our convenience", which is an excuse for ripping us off. I had my old address saved on my profile and did not notice my order was being shipped to that address until the day after. I contacted customer service right away BEFORE IT WAS EVEN SHIPPED and they told me they can't make any changes after the order has been placed and would attempt to cancel it. The customer service rep assured me I would be refunded if my payment went through. OF COURSE, THEY DID NOT CANCEL AND TOOK MY PAYMENT, AND NEVER REFUNDED ME. The order was shipped to my address in ANOTHER state. Just contacted them again to see when I'd be getting my refund and the rep told me he cannot do anything since the order was delivered successfully. So I guess I just threw my money away. Thanks, Ulta.

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!! WHERE ARE YOU OUTSOURCING YOUR CUSTOMER SERVICE TO, ULTA????????? The customer service rep even read me a speech about how he's not trying to be rude, he's just doing his job and it was the worst thing I ever heard because I could tell he was reading it from his screen. That's how bad their customer service is, they now have a speech to give to customers telling them theyre not being rude! This is outrageous!!!!!!!!