Ulta BeautyReviews of ulta.com

Over $200 worth of skincare and makeup products were not delivered to me. Their website said delivered to some other city. For anyone caught in this situation, the shipping provider they used for my order was OnTrac. I searched my tracking number on OnTrac’s website. Then I emailed OnTrac and found out that they returned my order to Ulta. Ulta had my products and refused to return my money. I had records from OnTrac of Ulta’s vendor address in Visalia, CA, along with the date and time Ulta received my package back to their facility. I called customer service, because emailing them gets you nowhere. With all of the evidence I had proving that they were stealing my money, I was able to get my refund. I’ve been shopping with Ulta for almost 15 years, and I will never buy another product from them again.

Do not buy online! Believe me you will be Beyond disappointed!! They use a non-know delivery service. That will never deliver you package, & good luck getting a refund! Customer Service can careless! Rude is a understatement! Good luck getting a refund! Save your sale the hassle and the frustration! Shop else where!

Absolutely awful company! Do not order online. View the community part of their Facebook to see the nightmares people are going through with this company.

I placed an online order for same day in store pickup. The system kept bumping me out saying my session timed out yet I had been continually completing the requested info. Order finally went through and when I received the email confirmation 5 minutes later it noted the my order was being shipped to my home. I immediately called customer service to have it rectified and was disconnected from their phone system 3 times after starting my conversation with an agent and being placed on hold. Finally after explaining the situation they advised that they couldn’t correct my order for store pickup nor could they even cancel order less then 1/2 hour after originally processed. I asked to speak to manager and she was also less than helpful and full of empty platitudes. Asked to speak with manager and told the supervisor was highest ranking support agent available and there was nothing they could do to help. Now I have over a $100 of supplies being delivered in 8-10 days and had to go to Dillards and purchase the same items so I had them that day which is what I wanted in the first place. I have shopped with Ulta for many years and never felt this frustrated and undervalued especially for mistakes in processing made by Ulta. I will be hard pressed to shop with Ulta again. This was a very simple issue to rectify and didn’t need to end with an escalating sense of frustration and me having to spend an extra $100 to receive what I set out to purchase on a system that should have aided in my convenience. SO DISAPPOINTING!!!!

I just got home from Ulta. I went in and looked around with my daughter. I had a few items, like 5 and the first two they took and said I couldn't buy? Something about having to throw them out. When I asked why they were on shelves for sale they said they are removing the products tomorrow. It was two separate items, from two different companies. I asked for my birthday gift and they said it was too late for that but did end up giving it to me, "this time"- my birthday was 2 weeks ago admittedly. However, in the past they always just gave it to me when I happened to be in. The entire shopping experience and check out was just really wierd and uncomfortable. I have never had any shop take items I was trying to purchase and tell me they were going to throw them away. There was no expiration date, I asked if that were the issue if I could perhaps just choose another, but the manager said no, we are going to take them all off the shelves? It was rude and not explained well or even politely- I don't really think I'll return. Their customer service is awful.

Went in to Ulta to get some Christmas gift card and the girl asked if i would like to open a credit card I did And went to look for something but they didn’t have it in the store. So the lady told me i can order it online if i had signed up for they rewards program. And i did 5 years ago. I ordered it and was delivered to the wrong address. Apparently it keep my old address as a default address and my billing address as my new address. and t my shipping went to my old address. Called customer service and they said they wasn’t nothing they could do. So my 40 dollars of makeup went to someone else. Worst customer service ever didn’t even ask if they could gave me a gift card for my Troubles . Just said that it was my fault i should have looked at the email better and seen that the address was wrong.

Ulta had products I wanted available online. Fairly easy to find what I was looking for. The killer was the checkout process! OMG what a debacle. The addresses kept changing and needed to be reentered. My PayPal would not go through (or so I thought), and website would not accept my credit card info as an alternative. I must have attempted to check out 10 times. A chat (robotic) came up, but then it kept ending my message before I finished typing (about 4 times). Finally I gave up, said to hell with it. And when I checked the PayPal site later, the order had actually gone through! NEVER AGAIN. Easy convenient checkout is a MUST nowadays.

Placed an order both in December and Beginning of January both of which came to my current address. Placed another small order Mid January and for some reason instead of sending to my primary address which I KNOW I selected, they sent it to an old address that I haven’t lived at for 2 years. I didn’t realize this until I checked my tracking and it said it had been delivered, but wasn’t in my mail box. Emailed several times and always got the same answer. They will not refund or resend, because it says the item was successfully delivered to the address provided. I DIDNT GIVE THEM THAT ADDRESS! Talked to someone on the phone and got the same answer, so I proceeded to have a fit, because this wasn’t my fault and they refuse to give my money back. They told me they would send my case higher up and that I would get a phone call within 24/48 hours.. it’s been 3 days and I’ve heard nothing. Never shopping here again.. total scam 🙄.