Ulta BeautyReviews of ulta.com

Unbelievable customer service, absolutely atrocious. I called three times for a package and when I calmly explained the situation, I was met with passive aggressiveness and got hung up on three separate times. Once when I called back, Myrra, who had hung up on me previously, was on the other side of the line again and the moment I spoke they hung up on me again. This is not how you treat a customer, this is absolutely horrible and unacceptable, please reconsider your values you pieces of garbage :)

Had my hair hi lighted in Allentown,Pa by Theresa. And cut, style. She was listed as senior stylist. The color hi lights were not the blonde I asked for ( much too dark) when she cut my hair she used a razor. I have medium length hair. I told her I never had a razor cut before but she’s the senior stylist. I trusted her judgement. Then she proceeded to say I’m going to thin your hair out a little bc it’s thick. I’ve never had my hair thinned out before. Before she put the color hi lights on my hair, she never did a patch test. Subsequently, for months my hair was falling out in large handfuls. I went back to Ulta 5 different times to speak with her and she was never in. The rest of the operators shunned me off. One told me she didn’t work there anymore but her operating license was still hanging at her station. I contacted Ulta main corporate office 6 weeks ago with this issue. Wanted a refund for that service. NO ONE HAS GOTTEN BACK TO ME AT ALL. I went to another specialist who had to cut my hair much shorter to even out the sheared split ends to see if my hair will grow back thicker again. If I could I would go to small claims court and sue them for the damages done to my hair. Loss of sleep bc I was so upset. Coated hair bands and scrunches literally fall right out of my very very short ponytail. I’m washing my hair with thickening shampoo and conditioner and taking vitamins for hair and nails

Package was not delivered and Ulta refuses to refund or re-ship. The chat specialist I spoke with was incredibly rude, didn't understand the situation, then stopped replying entirely but wouldn't end the chat so I could speak with someone else. I've never experienced anything like it.

As a diamond member I'm constantly disappointed with the marketed free gift with purchase. Most recent, the free fragrance gift with purchase ad was up at 6:30 pm and out of stock within 15 minutes. Such a scam. Within the few minutes it took me to add to cart and purchase, the free item was unavailable. Customer service is needs improvement. At very least give the employees the tools to solve problems or make it right. The attitude of it's not my problem isn't ok. Unacceptable and deceptive business practices. Tammy Valentine-garza

Do NOT buy anything from the online website. I contacted customer service 10 minutes about a placed order. I needed to change the shipping address and they assured me it was changed. After several phone calls and chat sessions, the order was delivered 4 states away!! They are refusing a refund or to make things right. I will NEVER shop with ulta again.

Closing at 1900/7pm is unacceptable!!! There are jobs out there that do not get off until 7pm for instance nurses, law enforcement etc. By closing at 7 you are not giving them the same opportunity as others.

I HAD PLACED A OREDER ONLINE WITH THEM AND THEY SENT NOT ONE BUT BOTH MY ORDERS TO WRONG ADDRESS WHEN I CALLED ABOUT MY FIRST PACKAGE GOING TO THE WRONG ADDRESS THEY FIXED IT N SAID MY OTHER ONE WOULD GET RE ROUTED WELL NOW AGAIN SENT TO WRONG ADDRESS AND NOW I HAVE CALLED THEM THREE OR MORE TIMES BECAUSE THEY KEEP MESSING MY S*** UP AND NOW THE REFUSE TO REFUND ME MY MONEY I WILL NEVER BE GOING BACK TO THIS COMPANY THEY HAVE THE WORST CUSTOMER SERVICE EVER IF I HAD RECIEVED MY PACKAGES I WOULDNT HAVE HAD TO CALL THEM N THE FIRST PLACE

Ulta beauty has horrible customer service. Never will shop there in the future unless they give free products. They give you the run around on the phone and only cooperate with you if you spend lots of money there.