Ulta BeautyReviews of ulta.com

I like all products they have; however, if you order online and need to have someone help you, never expect them to help you :). I emailed them nobody answered; I chatted with three people connected to me and disconnected after each. I called them to help, and that person did nothing

I am a long time customer of Ulta Beauty and have an Ulta Beauty rewards credit card. To this day, I stand by their products however, I’m profusely tired of their negligence and lack of customer care and concern. In the last two years I have not been able to make one transaction on the Ulta Beauty website, without having to go through three departments of different levels of customer service and half the time still with no success. One, I can’t imagine how they could be such a large company and their website/app function so erroneously. I tend to try to make orders when they offer one of their many free gifts such as a free 14 piece sampler that they were offering today. The outcome of the situation today is the same as many a time in the past. I called and spoke with a kind enough gentleman who certainly had a desire to help but much like always his words were, “ We are having trouble with that function right now.” He then alerted me that as soon as the system was able to accomplish this gift card function that he would actually call me back so that I could place my order. As I’m sure you can imagine this did not happen. Not only that, but now, since the day is over, the offer is over. I can factually tell you that this has happened more times than not in the past several years and it’s just getting really tiresome. Not only this, but I have an exceptional payment history since day one of my credit with Ulta Beauty and reads as such, verbatim, on my credit report. However, Ulta Beauty, contrary to what their own supervisors have told me should and usually happens, has lowered my credit limit twice now in just the last year, once during the holidays of Christmas/New Year’s, and once maybe 6 to 8 months later. When I called, it was met by surprise as they suggested that in their years of working there, they’ve not seen Ulta Beauty lower someone’s credit during the holidays, but rather preferred to raise it to help their customers. Needless to say, I was given no feasible explanation as to why it was, in fact, lowered. Ulta Beauty is not a company that rewards their customers for being excellent, devoted customers. In my case, quite the contrary. I have asked for an explanation, but to absolutely no avail.

I was told that the cost of my online order would be $40 because I applied my Ulta credits. When I checked out, the price was $40. When I checked my card later, they had charged the full amount of the cost without the credits. They refuse to cancel my order or provide a partial refund. This is fraud.

Horrible nightmare online experience. Like others have noticed, Ulta has terrible IT issues. It’s so bad that I’m deleting the app from my phone and will shop anywhere else but Ulta. If I call customer service for help they should be able to place my order for me if their online options are not working. I mean do they not want my order? Who is running things at this company? Someone clueless is who. I’ll go elsewhere.

If I would have read all of these reviews beforehand, I wouldn’t have even bothered with contacting customer service. It has now been 1.5 months constantly speaking with customer service and they can not even create an online account for me! I have never heard of a company not able to create an account for someone, let alone taking 1.5 months AND COUNTING to assist. This is laughable at this point.

I love Ulta, I'm generally always able to find what I'm looking for with relative ease. All of the employees are always so helpful, I've never met an Ulta employee who was rude or judgemental.

I don’t really see why anyone would say anything bad about them. They have things you can’t find at other places and they’re fast to ship and have good service.

Trying to book a service in the app and the link doesn’t work. Texted customer service and they can’t do anything. Tried the website too. They don’t care.