Ulta BeautyReviews of ulta.com

Ok so I go to pay my bill on time, by the way it’s due on the 12th which is today, but because it’s at 6 pm there time I am getting charged a late fee.. and on top of that 8 percent interest.. I will never ever recommend this company or it’s product, and I will go to every social media platform and tell everyone

I purchased an expensive facial lotion online at Ulta.com, product was not in box. I called customer service and they promised to ship another one out. Will see if I actually get it. They said 5-8 business days. I won’t be purchasing online thru Ulta again.

I have been having my roots colored, and hair highlighted for over 30years, and have never had a bad experience, until Ulta. Emily did an amazing job and was a pleasure! After washing my hair 3 days after the highlights my hair was chemically damaged. This was confirmed by three different reputable salons in the area. I don't blame Emily! It could have been my hair just did not like the chemicals Ulta use. My real concern for Ulta is the salon manager Brittany! I called and spoke with her after this happened and she became extremely defensive and basically blamed me. Seriously? First it was my water, which I have washed my hair with for over 2 years. The city of Mooresville water. Then she asked me what medications I was taking! Excuse me! That is against my HIPA. I did tell her at the time of service I wasn't on anything but had been put on high B/P medication just this week. Immediately she said, that could cause it. So let me get this straight. I go get the service, wash my hair 3 days later to find chemically damaged hair, then go on high B/p meds 2 weeks after the service, and she feels this is the cause. Really? I explained to her I'm in the medical profession for over 35 years and this isn't the case. Then she decides to tell me about her multiple cosmetology degrees. I respect that! What I don't respect is her attitude and pathetic customer service. Brittany is a liability to the Ulta Cooperation! Emily has recently put a deep treatment on my hair at no charge, but it didn't really help. It will take 6 to 12 months before the damage starts to heal

I placed an order May 23rd and it is now June 7th, they still have not shipped it. I tried to call Ulta customer service to talk to someone. They hung up on me four times. Now I'm trying to text to them and they are not replying. Never again Will I order online. When she put me on hold I even told her I did not want to go on hold because I've been hung up on so many times and she put me on hold anyway. Trying to cancel order but they're not replying.

I have had the pleasure of visiting an exceptional hair stylist, Seema Ishtiaq at the Eldorado Location in Frisco. I have now seen her for almost two years, and always leaves me thoroughly impressed with her remarkable skills and delightful demeanor. From the moment I stepped into Ulta, it was clear that she possessed a unique talent for making her clients feel valued and cherished. I am delighted to share my experience and recommend her wholeheartedly. First and foremost, one of the standout qualities of this stylist is her exceptional communication skills. She effortlessly creates a warm and inviting atmosphere, treating her clients not just as customers, but as friends or even family members. Her ability to connect and establish a genuine rapport is truly commendable. It always feels like a delightful catch-up session whenever I visit, adding a personal touch that makes the experience truly memorable. Beyond her exceptional personality, her wealth of experience shines through in the outstanding results she consistently delivers. I trust her implicitly with my hair and have never been disappointed. Whether it's a simple trim, a daring new style, or a complete transformation, she has the knowledge and expertise to execute it flawlessly. Her attention to detail is unmatched, and she goes above and beyond to ensure that every strand of hair is in its rightful place before I leave the salon. What sets this stylist apart is her ability to understand her clients' desires and translate them into stunning reality. She actively listens to my requests, offers valuable insights, and provides honest recommendations that suit both my preferences and lifestyle. Her creativity and innovation in hairstyling allow her to bring out the best in her clients, always leaving them feeling confident and satisfied. Furthermore, her professionalism and dedication are commendable. She consistently keeps up with the latest trends, techniques, and products, ensuring that her clients receive top-notch service. The salon is always impeccably clean and well-maintained, reflecting her commitment to providing a comfortable and hygienic environment. In conclusion, this hair stylist is a true gem in her field. Her exceptional communication, friendly demeanor, and extensive experience make her an absolute delight to work with. I wholeheartedly recommend her services to anyone seeking a talented stylist who consistently delivers outstanding results. Whether you're in need of a routine haircut or a complete transformation, you can trust her completely to exceed your expectations.

There's an IT glitch that needs to be addressed. Appointments mysteriously disappear from the stylist's electronic appointment book on the store's computer... And so new customers are assigned to the slot. The way I found out about this is when the stylist called to check if I has canceled the appointment, which I had NOT!! Yet the automated service continued sending me reminders (for 6 weeks) that the appointment is still valid with directives to tap on the link. And then there is no option in the link to submit a confirmation. Tried to call to talk to someone but was unsuccessful. I have seen this happen to another customer who had driven quite a ways to her appt only to find out that her slot was filled with another client. All the stylist and her assistant could tell her was that the appt. had been canceled - the woman insisted she hadn't, and the folks at the salon had no explanation for why it said she canceled... The poor woman had to kill 5 hours waiting for the stylist who graciously volunteered to stay later for her. The folks there at the salon are also frustrated. They have no one to address this issue to either. This is not good business practice.

Their customer service is ABSOLUTELY HORRIBLE! Their supervisors are NOT helpful and I consider what they have done to be unethical and immoral! I will never shop at ULTA again and I hope everyone else does the same.

Return of a bad product. Told no refund of money , not offered a store credit. Said needed to be enrolled in their points program But purchased under daughters account but it still was refused refund. Then another associate came up being rude said they had right to refuse to refund on purchases! Even if that is not Ulta policy that is plainly written on back of every receipt! They however kept the product! Terrible store# 438! Sandusky, Ohio They don't deserve the 1 star