Ulta BeautyReviews of ulta.com

I made an appointment for my 89 year old mother to have a perm at Fresno Ulta. We had gone in and personally spoken to someone in the salon area who assured us that when my mom was ready they had people who specialized in giving Perms. So I called and made an appointment, but to get the best person for the job we had to wait over a week. We did that, and on out way to moms Thursday at 3:15 appointment I got a text that said her appointment was Sunday at 3:00. We were in the parking lot anyway so we went in to say that mom was here for her Thursday at 3:15 appointment, that we made over a week ago, but “ the manager “ said sorry, that appointment is Sunday at 3:00. That was not true, they acted like we misunderstood, and we absolutely did not, but we tried to go with the flow and not get upset. Sunday I took her for the Perm as directed ( with the perm specialist) she was late, but we patiently waited. She showed my mom the rods and had her choose which ones she wanted. After they began, I left and the gal said it would be about an hour. Mom text me 10 minutes later to come back and get her. When I got there the girl said “ sorry, I just can’t do it”. She had no idea how to give a perm. This was the most ridiculous, disorganized, run around I have ever witnessed. What a waste of time and energy, and here is my poor mom, 3 weeks wasted waiting for something that should never have been offered. It would be comical if it wasn’t so upsetting. Best advice I can give, stay away from Ulta if you value your time and sanity

I went for a trim and was told it would be 12.00 then got to register and was changed 60.00. Really!! Really deceitful.

I had a wonderful experience at the Ulta in Mahwah, NJ. The Esthetician Sierra was awesome!!! She recommended Dermalogica products, and a facial. Oh my goodness my face looks great. No longer dull and dry. I look youthful. I have received so many compliments from strangers, co-workers and my spouse. that my skin looks beautiful. If anyone is looking for a good esthetician go to Mahway ask for Sierra. The experience will be great.

Well it’s a short story I went to an Ulta in Renton, WA and got a terrible hair cut, made an appt at the store in Federal Way, WA to have it corrected, Liz did an amazing job, I was very happy…..but a very simple haircut cost me $142.00 between the two, ouch!

I got credit in Ulta at the register without planning to get a charge card. I charged $10.52 and when I got the statement I mailed the full amount. The following month I got the statement charging $10.52 for late payment fee. I called and learned that my payment got there 2 days late and they charged me the full balance amount as a late fee. THIS IS A COMPLETE ROBBERY!!!!!! I paid the amount and destroyed the card. I WILL NEVER USE THE CARD AGAIN!!!!

I went to the ulta in MWC, OK and the brow stylist melissa went aboveand beyond to help me find what I needed. Thank you for the amazing service.

They are way over priced as it is, and once they start putting a man in a little girl outfits to represent their products, I prefer not to buy from them at all. That was the nail in the coffin.

Such a lack of any service, staff has no training, lazy, rude, just wants to stand around and get paid. Today's experience was my last straw. I will drive however far to Sephora. The staff name V, the goth rude, unprofessional, lazy staff is the worst. JD at the register is also unprofessional, lazy and lack basic training. @Ulta train your staff with basic manners, professionalism, ethics, and fire the lazy ones