ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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The Lie S.
Ulta's system was messed up or down on August 18. Unbeknown to many customers, we were still allowed to shop on a broken website, which subsequently charged me multiple times, for the same order. Now I have to allegedly wait 3-5 business days for my card to be refunded the hundreds of dollars they took. This is the last straw for me. Their perfumes and many of their cosmetics are overpriced anyway.
Ruth F.
Ulta, please stop asking your stylist to suggest your knew set of curt girl hair care methods and products to women of color. Just because you have added diversity, doesn’t mean we all want it. As a side note, my stylist gets 10 stars but making her suggest unwanted hair information is taking away from the wonderful experience she normally provides.
Nicole O.
Honestly will NEVER place order online again. Slowest website I've ever been on...and not just a one time thing. EVERY order placed over the years. Today I try and place and order and use rewards, comes back failure notice and my rewards are wiped out now. Contact customer service (which is difficult). Apparently current know issue with ordering and nothing they can do at the moment. Must wait 72 hours. What happened to good customer service that's not just all automated responses. Believe me Ulta, I can get your products cheaper elsewhere!
doll F.
i like it better than sephora because the people don’t attack you as soon as u walk in the door and they don’t follow u around and make u feel uncomfortable, as if their assuming i’ll steal. hate that feeling…although i’m pretty sure they don’t sell MAC unfortunately, could be wrong tho. they sell fenty and plenty other great brands
Lane A.
SHIPPING I’ve never really had a problem with a product or customer service but their shipping is absolute horrible. Maybe it’s just for my area (ATL) but it’s a shame. I don’t know if they switched shippers recently or what because I’ve never had issues before. They’ve “lost” my package and then turned around and said it was delivered when it never was. Usually they take a photo of my doorstep with the package and there was no photo. Just a lie that my package was delivered. Customer service (on the shipping end) even stopped replying to me and then wouldn’t answer any more of my emails. Ulta did send a replacement but it’s still annoying to go through that process. I got another order today and all the boxes were smashed and an oil product leaked all inside the box. Ulta is replacing product again but come on guys! Nothing inside the box was wrapped or taped to stay closed. Everything was just loosely thrown inside with no bubble wrap to fill the void. I really wish they would fix these issues because it’s extremely annoying to deal with and I love Ulta.
Lakin
I'm just trying to use one of the promotions they're offering online and they're giving me a hard time about it. I first spoke to a chat rep. They fabricated info to tell me I wasn't eligible for the promo when I am. I wasn't getting anywhere with them so I requested a supervisor callback, which they told me I could get. I waited 2 days for the callback and no one called me. Then I called into their phone line for help and they refused to help me because the account is in my fiancée's name. All of this for a freaking $5 offer. It's not worth it at this point. I give up.
Renee H.
Anytime I have been in Ulta Beauty store in Chattanooga TN, everyone has always been very nice and very helpful.
Cari A.
I recently moved to the area and found my local Ulta. I am a platinum rewards member and visit my previous location frequently, so much that the wonderful staff know me and are so helpful. In Farmingdale, you have a rude and combative person named Dominique (if that’s truly her name) she claims to be the manager. I had an issue with an online order and she would not allow me to explain, instead she rolled her eyes at me and started smacking her lips. I asked her to show some compassion as I’m a very good customer and I am asking for help. I turned to my friend and said this lady is very rude. She immediately snapped around came raving towards me and said “do you want me to kick your ass?” I have filed a complaint with Ulta.com as well. She should not be representing this business. You‘ve lost mine to Sephora. “Dominique” with the blue hair….. invest in some social skills management. You need it!
