UnitedHealthcareReviews of uhc.com

Does everything they can to deny a claim.

Do not enroll in United Healthcare Plan F if the benefit of using fitness centers is important to you. They will not participate in silver sneakers program that used to be a standard benefit for Plan F. Their “new”benefit to allow use of some fitness centers is called Renew Active. It is not available in all states with UHC. For example one cannot use Renew Active to go to any participating fitness center in New Mexico. However if you have another supplemental program you can use Renew Active at those nice fitness centers. This includes Planet Fitness, Defined Fitness, etc... Come on United Healthcare, LAUNCH the Renew Active program in New Mexico. It is nonsense to wait until 2021 to evaluate the demographics. You already have them from your users of silver sneakers. Stay away from UHC Plan F in New Mexico and other states.

Customer service, I recently went to have my eye's examined after two years & after going I realized the doctor I went to wasn't covered by my new health plan. I couldn't understand why I was told this because I was given the doctor's name by someone at United Health Care when i called to find out who was covered by my new health plan. After finding out I had gone to a doctor who was not covered I talked to Bridgette who works in the eye care department. Bridgette asked me a few questions & then asked if she could call me back, when Bridgette called me back she asked me to fax her an itemized bill from the doctor telling me I think I can get you a refund for part of the bill. Well today I was so surprised when I opened a piece of mail from United Health Care & inside was a check reimbursing me for what would have been covered if the doctor had been covered by my health plan. Now I know I this would not have happened if it had now been for Bridgette. So I wanted to take a minute to thank Bridgette for going the extra mile, it's because of people like Bridgette that I know I choose the right insurance when I choose to go with United Health Care. So Bridgette thank you for everything, you said you would try & get me a refund & you did. Thank you for helping me when I needed a helping hand. I want forget what you did for me & now everyone else know"s that United Health has people like you working to help people like me. Please keep up the good work, it's people like you that make a good company better.

been disconnected so many times waiting for a supervisor to go over claim. many times was told a claim was approved and to be paid. never received it... just now was on with a supervisor and she disconnected me again.. they have my number but never call back...

Extremely poor customer service with exception of one rep after several calls l called for an ID # and was given wrong number from a year ago. 3 times I was told that I was disenrolled when I re-enrooled one day prior. Had to call sales department to get results. Does anyone go off script anymore to troubleshoot a customer's dilemma? Frustration is making my BP rise.

How about communicating to those trying to set-up 90-day supplies of medications that have been approved why they keep getting canceled? That is something that is certainly causing me anxiety as my prescriptions get closer and closer to running out and OptumRX provides no answer.

Horrible. I was lied to and given incorrect information when signing up. I was informed my doctors physical and lab work would be covered before my visit. Today I get a bill for the lab work. Totally disappointed. They used to be good but not anymore. I do not recommend them. They lie to you so you will sign up and pay them.

I just had foot surgery on my foot just 2 weeks ago, and am now receiving a numerous amount of bills. I met my $2,000 deductible and am still paying $3,000 + out of pocket for simple foot surgery. I called and complained to UHC spokesperson as to why am I paying so much out of my own pocket? The spokesperson indicated that they pay 85% of the cost and that the rest comes from the customer/patient. I was perplexed because I have never paid so much out of my pocket, and I have had shoulder surgery, knee and Achilles Tendon surgery and have never, ever had to pay so much. Moreover, I use to be a Blue Cross Blue Shield customer for over 25 years, but switched only because I could only get a FSA (Flex Spending Account) with BCBS as to opposed with UHC which offered a HSA (Health Spending Account) which allows customers to rollover their previous year's account balance! Other that the HSA, I would definitely not recommend UHC as an insurance company for their poor price negotiations with Healthcare providers are pushed onto the customer, which means that you'll pay way more out of your pocket! Please be careful when choosing UHC!