UnitedHealthcareReviews of uhc.com

After my husband's major corporation switched insurance carriers, United Health Care decided not to pay my November well woman checkup. I have now had to pay $190 I hardly have because this huge company decided not to bother since we would not be future customers. This shabby, shoddy business practice takes my breath away. I've never seen such poor conduct on the part of a company. I hope you never have to experience this unprofessional, dishonest, greedy conduct. Avoid United Health Care.

UHC has overcharged me $114 They won't admit to this, yet Social Security confirmed that it was UHC who withdrew the additional money from my checks. UHC also refuse to pay a simple dental claim 9 months ago from last July. Prior to the routine exam and cleaning only, I checked online to see if they were in network. I also called to verify that this dentist was in network and both times got the okay. The dental office also checked to see and got the green light. The last time I spoke with the dentist, it appeared UHC had the "mistake" at their end and entered the dentist as both in and out of network. When you call their number, no one answers. If you leave a message, no one returns your call. I've waited 11 days, and called the same person twice today 03/04/20 and still no reply. At first, I thought I was dealing with complete imbeciles (UHC) but now I think this whole thing is contrived to defraud consumers. And I bet they get away with a lot of it. My insurance agent who has been assisting me through this-9 months now, is getting absolutely no cooperation at all. I will keep pursuing this until I get complete satisfaction.

Lousy coverage, no customer service - literally NO response to repeatedly submitted online inquiries, and overall terrible communication with members and providers. This is hands down the worst insurance company I've ever dealt with.

Over 1/3 of the reviews of this insurance are single stars. Nearly 50% are 3 stars or fewer. Does any one at UHC care about these reviews? Your organization is a disgrace and you customer "service" a total failure. The left hand does not know what the right is doing, though I suspect that it is a tactic to stall the process and discourage callers/patients. The resources invested in trying not to renew prescriptions or issue prior authorizations is staggering, and we are paying for it. This pitiful insurance is just one window into the overall debacle represented by the American health delivery system. What will it take to bring some order in it?

Good afternoon to everyone that work for the UnitedHealthcare Customer Center.I do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very very wonderful day and yes yes always enjoy life ok smile.In ending I want to tell all of yous that UHC Tech Support Rep. Loretta answered the phone when I called in about a little Logon problem that I was having and she took very guick charge of my problem above and I am so very very glad to say that my problem was resolved in such a short time and yes I say JOB WELL DONE and I am really enjoying all the very very information about my New AARP Medicare Advantage Health Insurance from unitedHealthcare ok smile. Finally also Loretta is such a very Positive Role Model for all young and old workers in the Health Care Insurance Carrier Business ok smile.Now last of all Loretta is always such a very Positive Representative for the UnitedHealthcare Health Insurance Company that she work for yes she have very Excellent Communication Skills with always a very smiling voice ok take care smile. Sincerely, Morris W Conway Jr

When you call them, either you get lucky and get someone who wants to look up your last call or unlucky and they don't care or cannot find it. Then I gave an honest feedback and they left a number for me to provide further feedback. I held for 5 minutes and then they disconnected me.

Its the best health insurance I’ve ever had (medicare advantage HMO). All the physicians and surgeons i already had are in network, super easy to understand and use, helpful humans on the end of the line, reasonable costs - all I could ever ask for!

Terrible service.Have discontinued their Medicare 'Gap Coverage' because their customer support is very poor. Their call center help desk personnel are the least trained, most incompetent employees, I have ever experienced-am familiar with dozens of other providers and their call cenetrs are much superior. Escalated complaints to upper management and got 'form letter' responses. Escalated to AARP which sponsors United Health Care & they paid 'lip service' to my complaints. I quit AARP as a result as well.