UnitedHealthcareReviews of uhc.com

Your company may want to reconsider having US Health Group associated with your company. They do nothing but scam people and cover absolutely nothing!

My daughter has severe UC. Stellara is her third treatment protocol as the two prior drugs were ineffective. The first dose of Stellara is administered via infusion and was approved by CVS. Subsequent doses are given by injection. The day before my daughter was scheduled for her injection, CVS called to deny her medication, which seems to be their MO--waiting to the last minute to deny medication. Our doctor has appealed the denial but it is taking days to get through CVS's paperwork and online filings. Any attempts to use logic with the CVS reps fails--i.e. why was the first dose of the drug approved but the subsequent doses of the same drug denied when it was clear that this was a multi-dose regimen? Why did they wait until the day before the dose to deny the claim? What difference does it make if the first dose is an infusion and the subsequent ones are by injection? It seems that their sole purpose is to deny claims and try to frustrate insureds to the point that they will give up. They totally ignore the patient's need for the meds, particularly when a minimum level of the med must be maintained in the patient's body to be effective. Last-minute denials, transferring calls, 24-48 hours before decisions are made and communicated, appeals, nonsense rules, whatever they can do to make the process unbearably difficult.

Almost every single day for the last year I have received junk mail for Medicare. I have called the company several times to be taken off their mailing list. I do not need, nor want, Medicare as I am a veteran and all my medical, vision, and dental needs are taken care of through the VA. Even one of UHCs that I spoke to was unaware of this and she said her husband and father are veterans. It's sad that I have to education one of your people. My last call was transferred to AARP. The call before that the representative was nothing but argumentative. When I asked for a supervisor she put me on hold for 13 minutes then disconnected the call. And you think I would even consider doing business with a company like this even if I needed/wanted Medicare? You are sorely mistaken.

I am beginning to think that AARP-sponsored products are exactly the kind of bait-and-switch bad buys that the AARP The Magazine writes about. Before starting my AARP Medicare Rx from UnitedHealthcare, I checked to make sure that my sole medication (the lowest possible dose of Losartan, a common and inexpensive blood pressure drug) was covered. It was. I was also on the list of approved formulary drugs for 2019 and 2020 (you'll find it posted on the Internet too). Checking yet again, I was told that it would be covered for 2022. So, when I had the prescription filled on January 20 I got a letter from AARP Medicare RX from UnitedHealthcare informing that the drug was not covered and that they had done me a huge favor by giving me a 30-day refill (a huge favor that, by the way, is part of Medicare rules). When I called customer service, I was told that I would have to file an exception, a process that involves lots of time-consuming paperwork and mailing. If I was buying a sweater, it would be illegal for a company to promise (repeatedly) one thing and then not deliver it. And this is health care. Shame on AARP.

I cannot ever access information on the website. I get error messages, or today it kept bringing me back to the sign in page. The website is HORRIBLE! Then you are forced to call and deal with foreign people who really do not help you. And while you are on hold the message says to use their website! If it worked and I could access my information I wouldn't be on the phone! I am dissatisfied with the company. My customer experience has been negative on all from fronts.

Refuse to give children going through chemotherapy any anti-nausea medication and instead tell them that it’s “all in their head”. Sick monsters.

I've been with them for over two years. The only communication I have with my primary doctor is by voice mail. There is no receptionist to answer the phone. Always phone tag and I'm sure they're billing Medicare for each phone call. I just switched to Kaiser Permanente which everyone I talk to is happy with.

Stay away from this company unless you are paying the large premiums…I don’t even know how it works there. I got the least expensive that I could because that is all I could afford! Anyway, I THOUGHT I was covered by United Healthcare, but I wasn’t and it was in the contract somewhere in the middle that I didn’t read…even if I had I wouldn’t of know. The hell I would soon go thru. Long story..short version…I got insurance, went to the doctor with pain down my legs…found out I needed a new hip which was a big surprise because I had never had problems with my hip. Insurance took care of every bit of care pre surgery and obviously approved the surgery because I got it…then they denied payment due to an absurd number of reasons all of which I debunked. I am still fighting and may have to sue them and maybe United Healthcare as well…we will have to see if they still deny after my 2nd rebuttal on pre-existing condition…apparently they can’t read my years of Dr notes with nothing about anything to do with my hips!! Maybe United Healthcare will get a copy of this and step in, but I am not holding my breath.