David D.
UHC double billed me for my Part D…
UHC double billed me for my Part D Medicare Advantage Plan. It was paid by me and also through Social Security deductions. I informed them and they asked me to give them proof. I sent all the receipts and other verification twice and both times I was told they never received anything. The third time I sent registered mail with return receipt. I got the return receipt showing they have received it but I got the same song and dance from them. We never received it. You can’t argue or fight with someone or an organization that is in complete denial. I needed physical therapy last winter but there wasn’t an in network PT center in my area. They said I would have to travel 75 miles over snowy mountain roads for an half hour session at an in network center. I appealed twice. The second appeal was granted for 3 months of PT at the center in my area. I was informed of it 9 days before the 3 months was up. I was told it was my fault for not checking up on it. I checked every week but was told they had never received the appeal. I did get 3 PT sessions in those 9 days which they later denied saying it was never approved. I sent them their written approval twice but guess what , they said they never received it. I believe that their modus operandi is to win by attrition.