UnitedHealthcareReviews of uhc.com

Literally cannot login to the website despite every effort to do so- their system is "unable to send a verification code to your phone right now. Choose an alternate method to confirm your identity." with no alternate methods available. Infuriating that they've blackboxed me from my account

Here’s a follow up on UHC where an employee quit because she was trained how to reject UHC claims and if she wasn’t capable she was instructed to call a supervisor. Most corrupt company ever. This video is unbelievable. If you have a choice stay away from UHC. I totally understand why people are so upset with UHC. Please you tube employee trained to reject UHC claims, it will blow your mind. You will not have sympathy for the CEO anymore

Ive called every number and entered chat seesions but still have yet to speak to someone that speaks English as a first language. Asked for a supervisor, I was told the supervisor has other things they're tending to???? I was trying to add my daughter to my policy a month ago and still nothing but, "check back in 7 days" This is so frustrating!! I wouldn't recommend them if they were the last company on earth!!!

Made appt w Mental therapist on your list, filled out 5 pages of forms and had appt only to get called day before that they don’t participate w my UHC plan. Need physical therapist and therapists on list are 45 minutes away. Not in my zip code. Called UHC and was given 8 therapists names . 3 were no longer in practice for years! 2 were podiatrists! One was pediatrics. One was pain management who refers their patients to therapy in which they gave me number of therapy group they recommend that accepts UHC members. And yet they’re not on list. What a waste of time! Who’s in charge of the lists??? Wished I would’ve stayed w Humana

Ordered UHC Medicare Advantage Give-back plan of $72 to my SS mo income start 2/1/25. On 1/21/25 I call ins lady wanted add dental to plan that was already approv by UHC. Gave me the plan # & tele # of UHC sales. Called UHC same day & spoke salesman Spencer. He found my name, plan, SS#, doc, Medicare #, medications, give-back plan. Told me he could add dental at no extra cost to existing plan & could upgrade my exist plan at no extra cost to AARP UHC. Of course I agreed. Plan went into effect. The only thing I recall different was that my specialist copay from $45 to $40. In 2 of 2025 I rec a letter from SS telling me that b/c of my health ins choice not only were they deducting the $185 mo, like everyone on Medicare, they were taking out another $119 mo. UHC was also not giving me the give-back of $72 that was promised. Spencer at UHC lied. I called UHC they told me it was too late to go back to my give-back plan & just add dental. After being switched from dept to dept, rep to rep, sup to sup, cust serv to sales & back, several told me that it was the decision of the SS Admin to decide if they could allow UHC to switch me back to my original plan. They informed me that SS Admin has access to the recorded tele calls at UHC between us & they could listen in & decide. Yeah right! So I made an appt with SS. SS man flat out told me & my husband that UHC had committed fraud against me. He told me to call the BBB. He said UHC is a private ins co. we have no access to their calls. I called Ohio Dept of Ins Fraud & Enforcement Division. An investigation is underway. I filed two verbal griev w UHC. Jennifer w UHC 855-873-2369 x 641270 called me. She took notes, called abt a wk later. She said her sup, LISTENED, to the tele recorded sales conver I had with SPENCER. Her supervisor, KEN G, won't give his last name, said I said ok & signed online contract for the policy. So answer NO, I can't have what I asked SPENCER for, & what he told me he was giving me. KEN G of UHC has the nerve to sit behind his desk & listen to a taped tele recording between me & his sales rep. He can stand behind a contract that I ele signed but didn't see, & at the same time totally ignore what was verbally-contractually agreed to & make an honest decision about the livelihood of one of his customers for his own gain. Then he hides behind his subordinate, JENNIFER, & tells her to tell me, NO, she said the customer said, ok, & signed a contract w UHC & MEDICARE Advan to take out extra money from her SS income & take away her Give-back plan so she can have dental now. That's exactly the kind of man KEN G is at UHC that won't give his last name. I asked JENNIFER to ask him to send me a transcript & a recording of the conversation. Then told her to never mind, I knew what the answer would be. She was so understanding and so sorry. YEAH RIGHT! A BIG FAT warning to anyone that is thinking of purchasing a policy of any kind from UHC don't do it! They are taking money from my SS every month to the tune of $119 a month that's $1,428.00 of my hard earned money a year. My house payment just went up $98 a month due to taxes and homeowners ins. Thank you, UHC! Oh, and my ins lady that drove across town to sell me UHC lost her commission to SPENCER. I hope everyone understands this long review. The most important thing to take from it is the lack of complete and total integrity that this company doesn't have. If you can't tell the customer the truth from the beginning it tells you mountains of what's to come if you happen to go beyond your normal filing of a claim. I'm a victim of fraud. I was humiliated by this company, by embarrassment & financially. I filed complaints with the BBB, Dept of Health & Humana Services Office of Inspector General, called the State Health Ins Assistance Program & Medicare. I'm not stopping until I'm satisfied I've been heard and compensated. Not my only review. All b/c SPENCER wants commission & KEN G doesn't have a bone in his back & their minority-immigrant employees are trained to lie. Shame on UHC Linda Guinn

We have a healthy foods account and bought two already made salads which are healthy foods we were denied the salads are very healthy and the $2.97 fir each salad was denied and taken out of my rewards card not my healthy foods amount given to me every month the customer service rep was not helpful what so ever and I could barely understand her she spoke a foreign English not a happy United health. Care member

United Healthcare is pure evil and greed. I had a tumor removed AFTER getting pre approval and UHC still denied my claim. I'm now stuck with a $100,000 hospital bill, facing medical bankruptcy. I spent weeks calling United Healthcare trying to get my claim paid, every single person I talked to is based in India. I have never spoken to anyone with UHC in the United States. After being transferred to a dozen different agents in India, my claim is still denied. I'm disabled on a fixed income and now have to file for medical bankruptcy WHILE having United Healthcare insurance. Today UHC denied my Estradiol patch that I've been on for years. My doctor sent authorization and noted my medication medically necessary and UHC still denied coverage. Do not get United Healthcare. Your medical and prescription claims will be denied. You will only ever talk to a call center rep in India who are paid to deny as many claims as possible.

We are healthcare providers and our experience with UHC has been atrocious. The conclusion of our doing business with UHC came a year or two ago. We had predetermined care for a handful of UHC patients. UHC approved the treatments and we treated the patients. About a year later, UHC contacted us and stated that they should not have approved the care and wanted their money back (about $8,000 total). We could not go back to these patients with a demand that they now pay for the care that UHC had approved. Most importantly, if what UHC was alleging was true (highly doubtful), this was their mistake and like any business in a similar situation, the business would own the error. Going forward, if we submitted any additional claims to UHC, they would deduct the cost of the care from what they alleged was our outstanding debt. Hence, we have had to tell all subsequent UHC patients that we would not accept their insurance. From this experience, we view UHC as unethical and an untenable business partner.