UnitedHealthcareReviews of uhc.com

Benefit representatives are inconsistent in communicating benefits - with each call there is a different benefit answer - incredibly frustrating. UHC benefit reps are either just guessing or incredibly ill informed when communicating ACCURATE benefit information leading to multiple claim denials, extreme frustration & stress for insured customers; perhaps it’s an overall business strategy not to pay claims? Zero accountability even when you “TRY” to get to upper management to help resolve an inaccurate benefit statement - it’s a waste of your time & brainpower - just a continuous circle of people stonewalling & lying - harsh, but unfortunately true. Even when “supervisors” can check recorded MULTIPLE conversations between the insured & cust rep - no resolution/help, just more massive confused, dizzy people running this place. You’re either are speaking with Avery, the virtual assistant, or reps named sue or jack that you can’t understand. The CEO, VP, or TOP BOSS overseeing UHC benefits customer service should be fired immediately, and distribute the last 5 years of their million $ salaries as compensation for insured customers for excessive mental stress while trying to communicate with UHC benefits customer service. Have had multiple same inconsistent, inaccurate benefit explanations from UHC reps, causing mass confusion between dr offices, pharmacies, and the insured - what an enormous waste of time, money, mental energy & resources for all involved. Just imagine people who are alone, sick, etc. trying to navigate UTC’s claims/benefits. Sad & unfortunate.

Simple call to change mom’s address to my address..AI bots twice before a live person. Wow. On hold for 30 + minutes. Agent quieted me to “allow me to finish explaining”. He kept saying my sister my aunt, what the? I never mentioned either. Name was Sam…. Definitely not qualified to speak to customers that way. We will be changing companies ASAP!

Trying to cancel a plan this is crap don't ever use them they are awful

Their rewards program where you get paid to exercise, get enough sleep, get a physical, get vaccines is a bait and switch. I documented for a year doing what they asked in order to get paid and had almost $1000. I went to transfer it to Optum's HSA and their system didn't recognize this bank(?!) I had to manually enter the routing and account number. Plaid was supposed to deposit a small amount to verify the account (never happened). Once I started the process to initiate the transfer, the money disappeared from my dashboard. United never paid it out! Total bait and switch. Customer service was no help when I called.

I'm locked out of my account when I tried to login. They have done nothing to try and help me. They said I have to go thru chat . They never answer. I've been trying to get help since eight a.m. it's still not fixed. This is not the way they need to treat people. It's ridiculous

Lilly is the best customer service representative! She took her time and made sure everything that I needed to know, I did. She even called a doctor's office to confirm something for me.

Worst, most unethical insurance company I’ve ever had! They don’t care about people’s lives they care about money. They refused to cover my life saving medication. Disgusting.

I have 2 prescriptions that I need an EOB. These come under Part B and since July 15 with at least a dozen texts to them, they cannot give me the EOB June and July 2026. Each time different reason