UnitedHealthcareReviews of uhc.com

UHC has moved its customer service operation to the Phillipines. They have not trained the staff and twice I received incorrect information. It is a cost saving move for UHC but a nightmare for its subscribers. If it is an important question I call twice to compare answers and hope that both are not wrong. It is also hard to understand them given the heavy accent so we do spend quite a bit of time repeating or spelling words.

5-20-26 Nurse for "housecall" failed to show up during the two hour timeslot, and related things went sideways earlier in the morning as I attempted to confirm (eg, the nurse left a phone number for me to call to confirm, but the voicemail hadn't been set up, forcing me to waste an hour trying to reach someone at UHC to call to confirm). I had been barraged with calls from UHC encouraging me to set up this "housecall" appointment. 5-19-26 - I called UHC to complain about being barraged by calls from people purporting to be from UHC, asking me personal questions (name/date of birth) without adequately identifying themselves or asking if they were calling at a good time, and then reading (poorly) from a script. In the last two weeks, I probably received six or seven unwelcome/unrequested calls such as these. UHC Medicare Advantage is actually better than it used to be, but they have a long road ahead of them to provide better customer service. Unfortunately or fortunately, in my area, their plan is better for me than other available plans, so I've stuck with them for a few years.

I tried the AARP Medicare Rx Saver plan [from United Healthcare] and was told "it's free",,after a month and a half of getting absolutely nothing from them -they billed me for $241.60 [they tried to] and I HOPE that we're done here,,this is a scam!!!!!!!!!!!!!!! Mitch B.

BEWARE do not apply for health insurance thru this company they dont help you with nothing my sister been trying to get her id cards in the mail with this company for 10 years because she needs them whenever she go to the Dr or the ER etc they put an address on file that my sister never gave them and they keep sending her stuff to an ABANDONED HOUSE that's we never lived in or stayed at all and she been calling them and they refuse the change the address on file they got that ABANDONED HOUSE as her permanent address and she been chatting and calling them they keep giving her the run around and not getting her no type of help of answer and then they told her to call MDHHS and they dont even have that weird address on file or in they system she dont know where they got that address from and now they are refusing to send her new id cards in the mail every time they do they go send it to that abandoned house address so im going to switch her insurance company is a joke they dont wanna help people out refusing to change address keep saying she need to update her address with MDHHS and MIBRIDGES and both of them have one address on file they dont have that abandoned house address on file they customer service is a complete joke they won't help you with nothing but gives u run around all the time dont waste your time in applying with this company they won't help you with nothing this whole company is a joke even the customer service help is a joke they dont take your situation seriously they think everything is a joke or game stay far away from this health insurance company

This Company is the worst. Had them for 18 months after retiring. they were pretty good. Then they dropped my health care provider in January 2026 after the window to shop/pick a new insurer. No notification letter, phone call, Email etc. Today 5/16/26 I got a notification in the mail that they are dropping my General Practitioner as of 7/1/26. How can insurer do this. They should be sued for false advertising. I checked back in November before the dead line in December and both My Hospital and General Physician were on their list as approved. No they have taken both off the approved list middle of the policy in the middle of the policy year. I signed/agreed to what they advertised on them web site and now they have broken that agreement. No wonder their CEO got shot. Sleeze bags.

While our UHC supplement does cover what Medicare doesn't, it gets really expensive over the years. My husband has had this insurance for 12 years and I have had it for almost 8 years and the rate increases every year. This year the rate increased by 15%! Together, we are paying around $850/month and, of course, $405/month for Medicare. We have to buy dental, eye care and prescription insurance separately!

Waiting 15 days to get an approval for an MRI is absolutely unacceptable when a person is in excruciating pain.

Have spent HOURS on phone trying to get account access and still not fixed!! WTF? How difficult can it be. It would help if we could understand what they’re saying!!!!!! Worst damn service ever.