UnitedHealthcareReviews of uhc.com

The model of having a third party service online support and taking the ability away from the CSR's over the phone to help a member is RIDICULOUS! I chatted with a rep for over 45 minutes and still didn't get a resolution. I am extremely saddened that my Employer uses UHC

Garbage company put profits before customers. This company deserves to be deleted from history. HEALTHCARE IS A HUMAN RIGHT

If i could give no stars I would. Horrible customer service.

Was with them 5 years I went to Virginia had to buy stuff with my card checked my balance and said zero and my insurance was canceled no notice before I left said $133.00 and I called them and said I was basically to many health issues and had no notice I wouldn't suggest them for health insurance I got diabetes need eye surgery and lower GI before all this they don't care

UHC IS THE WORST HEATH CARE PROVIDER, I HAVE EXPERIENCED SINCE BEN MEDICARE AND MEDICAID. THEIR WORKERS ARE HARD TO UNDERSTAND AND VERY RUDE CUTTING. YOU OFF WHEN YOU'RE TRYING TO EXPLAIN SOMETHING THAT THEY DON'T UNDERSTAND I HAVE BEEN TRYING TO GET APC P FOR A ANOTHER DOCTOR A REFERRAL TO ANOTHER DOCTOR FOR ALMOST 2 MONTHS. MY PHARMACY HAS NOT BEEN GETTING APPROVALS THAT HAVE BEEN UNDER APPEAL TO MY PHARMACY. IT IS HORRIBLE. I HAVE A MEDICATION CALLED GABBY PENTON THAT I HAVE NOT TAKEN FOR A MONTH ALL BECAUSE UHC. PLEASE OLDER AMERICANS.PLEASE DO NOT TAKE YOU AS YOU'RE COVERAGE.I CANNOT WAIT TILL COVERAGE.TIME IS OVER AND I CAN CHANGE.BUT FOR THE ONES WHO MAY BE CONTEMPLATING ACCEPTING US AS THEIR COVERAGE FOR MEDICARE AND MEDICAID , I ADVISE YOU STRONGLY NOT TO DO SO !!!

Ai answers phone & does not recognize your birthdate when it asks for it, then it hangs up. When I was able to get past birthdate, I get a heavy foreign accent. I always ask what country they are in. They hesitate & don't seem to want to tell me. I persist. So reps are in India, Phillipines, Pakistan. I say I want a rep in the USA. They says they cannot transfer me. Ridiculous. Cant even understand their heavy accent then they know NOTHING about American healthcare & never have answer to my question. Will be switching company come Jan 1st

Got a almost $300 charge for an annual routine blood exam, doctor recommended by their app, I paid over 10k in health insurance to be paying that much for a simple annual blood test, they almost got me paying $380 copay for a simple video call follow up that it would be 10 min, luckily I got to cancel, I spent 6 hours calling the insurance company and it was never solved or justified, if you have them do yourself a favor and cancel it immediately.

If I could rate UHC with no stars, I would. I have been attempting to get proof of my premium payments for the previous calendar year (January through December). I have contacted Customer Service on 3 occasions and told that my request would be expedited. I have heard nothing from them regarding my requests. It has been over a month since my initial request. I was told that I would receive the information by mail in 7 to 10 calendar days because their "system" will not let the customer service rep or customers access premium payments for longer than the previous 12 months, which does me absolutely no good since it's May 2026 and I need the proof from then entire year of 2025. I am extremely frustrated and have been unable to find any method to file a formal complaint with UHC since I do not live in California (only grievance "form" I can find is for UHC California). Calling and chatting with UHC has been absolutely no help, even when it comes to filing a grievance. I will not be getting coverage through UHC next year and absolutely will not be recommending them to anyone else.