UnitedHealthcareReviews of uhc.com

Awful company, denied treatment that was available last year. They said the hospital where I am going for treatment was not in network (they are) and that I could call in a refill for a prescription medication without a doctor! Yay, then why am I overpaying for treatment when I can just call in what I need? The customer service rep, most likely overseas somewhere in a call center, has no idea what they are talking about; they just talk and call it customer service. Joke of a company, and I will be leaving them at the end of the year. I am fed up with United. What a horrible, awful joke of an insurance company. It might be funny if they weren't actively killing people with their "business model"

I recommend people really look into this insurance and what they offer before you sign up. I have had the insurance for many years. I’ve never had a problem until the past two years. rules and what you’re allowed are changing rapidly, although you might be able to buy lenses and get your yearly eye exam, (now with a co-pay for each) they do not cover frames (up to a certain dollar amount only) annually. They only cover frames every other year. so when you go get your eyes checked on that off year your options are use your old glasses that are bent, buy frames out of pocket or walk around holding your lenses to your eyes for an entire year - until they let you use your benefits to get frames. I have never heard of anything more ridiculous in my life, but this is now what is happening. There are co-pays for eye exams, there’s co-pays for lenses, there’s co-pays for your frames and now they are getting so cheap they don’t allow frames with the annual eye exam and annual lenses. it literally makes no sense whatsoever. I feel people should be informed. read the fine print and don’t trust that an insurance that worked in the past will continue to work. I’ve learned my lesson. I highly recommend people go elsewhere.

I have been receiving calls from 8554244755 stating they are calling from United healthcare which I googled and from what I read that these are scammers so in order for these scammers to be calling me lets me believe that these are people working for United healthcare giving out customers phone numbers or companies that are connected to UHC. I am furious This number call everyday to get blazed.

United HealthCare instituted a requirement this year that not only is a referral needed but so is "Prior Authorization", and the referral must be submitted through their portal. My doctor's office told me United is the only insurance company with this requirement so it caused significant delays. I first requested my referral on June 15th and have not yet received it.

My Customer service representative Shahzid was the best! I’ve called several times and had questions and she politely and completely answered each question with 5 star ⭐️ rating in my opinion I hope to always have customer service like her because she is someone that could make you decide to stay with the company when you’ve had issues in the past. She’s kind and clear and deserve a raise. Thank you for your outstanding customer service.

Very poor customer service I called 7 times on one issue regarding AARP Medicare RX plan. I received several different answers and over seas Representative giving be scripted responses. I asked to speak to supervisor and was refused. I am extremely frustrated.

United healthcare has been amazing for us. When I was pregnant, they found out that I was dialating at 25 weeks. We lived on an island so I had to be medevacked to a large hospital, stayed for several days and gave birth via emergency c section. Not only did the insurance covered all of that, but they also covered our hotel stay after i was discharged as our baby was still in the NICU. I did not have to find a place to stay or fly back to the island without my baby because they covered for my hotel stay for 4 months until our baby was finally discharged. I did not expect that kind of benefit and I am beyond grateful. I made friends with other moms at the NICU and though it seemed to be a standard practice with other insurances as well to provide a hotel, meals and transportation, UHC's benefits were better than others. Better hotel, easier process for meal benefits etc. Even after the baby was discharged, they assigned us a rep to take care of us so we didnt have to struggle getting ahold of them. She helped us tremendously with our unique prescription and a very difficult shipping-based pharmacy that we had to deal with. She also visited periodically to check on us! Of course they have their challenges just as any other insurance company. Submitting reimbursement for the prescription could have been easier. Every agent i spoke to gave me different instructions on how to do so. Also the hotel and taxi company they contracted with were pretty bad but they moved us to a different hotel after I talked to them. They let me use Uber when the taxi failed. I wish they let us use just Uber instead of having to deal with the taxi first but im guessing that would be too expensive for them. Any way, just wanted to thank them for their help through our difficult times. We will stick with UHC for as long as we can!

Im a chronic pain patient. My pain management does urine drug tests and until this year United Healthcare paid for the test. This year they stopped paying for this require test leaving patients to pay for the test.