Jeff and his team answered my questions and provided excellent customer service. Our 2" natural latex mattress topper is very comfortable. Found our mattress too firm, and a medium topper makes our bed just right. The topper is easy to roll around on--making changing sleeping positions easy. It has a pleasant springiness to it, and holds its shape. Doesn't make our bed too high, and our sheets fit just fine. Happy with our purchase.
My only suggestions are to put a warning on the shipping carton to open the box very carefully from the top to avoid possibly cutting into the topper. Also recommending care instructions for the optional cotton cover be provided.
LA
Lauren A.
DO NOT buy from this company they are…
DO NOT buy from this company they are so deceiving and greedy. I purchased a pillow thinking I would get a full return as said not he website, but it's a lie and they know they are deceiving customers. You actually have to pay to ship items back, but they do not put that on their website. They are omitting information to make money. I live in NC and the company is in NC. They charged me $20 to ship back the pillow I bought. DO not be deceived.
Response from TurmerryNov 22, 2022
Unfortunately, we have clearly stated that return shipping is on the customer unless items are defective. Customer also has the option to return using their shipping or to buy the shipping from us.
However, we recently revised our return policy for pillows to make it much easier and comfortable for our customers: (please always check the page https://www.turmerry.com/pages/shipping-and-returns for the most current policies)
We stand behind the integrity of our merchandise, and if for any reason you are not fully satisfied with your purchase, you may return your unused merchandise, at your own expense, in its original condition within 120 days of your purchase date for an even exchange or a full item price refund. Pillows are returnable for refund as long as they have not been used or laundered, are scent and fragrance-free. If the product has been used, you can still get a store credit by following a donation process. When returning an item, you can opt for 110% store credit.
Please note that you are allowed to return only two pillows per year.
We see that companies who have higher priced products have a generous return policy while companies with lower prices do not allow returns when it comes to used pillows. We, as a small family run business, have a happy medium option for our loyal customers by offering affordable prices with a great return policy that works for all.
MP
Molly P.
soft is NOT soft, not even a little, return policy is a joke
The topper itself is fine, just very firm and I'd ordered soft, but the customer service is from hell. Zero attempts to actually acknowledge or solve the problem and a $59 return fee?! Ugh. I wish I'd never heard of them.
SC
Scott C.
Emailed Turmerry with a problem with my…
Emailed Turmerry with a problem with my order and it got fixed immediately.
SH
Sara H.
Exactly what I was looking for
The 3" latex mattress topper is supportive without being soft, molds to my body without letting me sink into it. I may have even been fine with the 2" topper, it is so supportive. I strongly recommend it.
JP
Jennifer P.
Great customer service
Great customer service! I accidentally ordered the wrong size mattress topper but the correct mattress protector. Jeff emailed me to verify my order because of the discrepancy. I’m so thankful because it’s needed for my daughter whose leaving for college in 2 weeks! This is my first time ordering and I’m so impressed with their personal customer service. Thanks again Jeff!
CO
Cory
Excellent service
Customer service very quick and helpful. Great products!
MG
Michael G.
DON'T BUY
I'm really disappointed in their customer service. Actually, I'm pissed off.
I asked for a refund after buying their most expensive mattress due to pain from the mattress firmness.
The website states if I donate the mattress I can get a refund. Return policy direct from their website:
"Turmerry All Latex Mattress consists of three 3 inch latex foam layers. If you let us know we can swap out one layer at no additional charge if doing so will take care of the support and comfort you were looking for. If you believe that is not going to make it work, then we can use our donation program and once donated we can get the refund processed. Please note once we swap out one layer to change the support and comfort, then you are still not satisfied you can return the mattress at your expense back to us for full refund."
I even have an email from them stating I can get a refund if donated.
A few days later they changed their response and said I had to ship the mattress back at my cost or I could try a thicker matress topper.
Well the topper isn't working. In addition the site says you can get a refund unless you request a topper upgrade. Well they refuse your donation request and force you to get a topper. I know have two pieces of information that legally binds them to allow me a refund but, they won't give me a refund....
Stay away from this company!
