TurmerryReviews of turmerry.com

Scam of a company. Ordered 6 weeks ago and promised to have it within 2 weeks. They then set a new deadline and missed that. They then set a third deadline and missed that. 6 weeks later, I have no product and just lies.

OVER A MONTH AND STILL HAVEN'T RECEIVED MY MATTRESS I ordered my mattress on September 7th for the Labor Day Sale. Despite the statement on the webpage that has since been replaced, but said at the time "most orders placed before 3pm ship same day", I didn't receive mine until 9/23 AND IT WAS THE WRONG MATTRESS! So I had to shlep all of the heavy boxes for the wrong mattress layers to the FedEx store, reship them back, and await my corrected mattress. Added to this, is the fact that, because I was watching the tracking information for my original order and expecting its arrival- I gave away my old mattress to make room for the new one on the day it was expected to arrive. I timed it perfectly. But, since it was wrong, I have been sleeping on my couch for the past 3 weeks. And I still have not received the correct mattress. You can't talk to anyone on the phone, or at least I never got through to anyone in my many attempts. It's all by email, and takes about 24 hrs for a response. So, if you have a question, or they ask one, it's an additional day's turnaround to keep the conversation going. This has been a nightmare. I have an thread with over 25 emails back and forth between us. I was finally told that my correct mattress was backordered and they 'expect it to arrive in their warehouse this week". But another week has gone by and nothing... And I am still on my couch. Unfortunate, because the one layer of the mattress I opened before realizing it was the wrong one-- DID seem well made... and I am guessing if/when I finally get the correct one I ordered, it will be comfortable and I will be happy. I just seem to have to pay my dues, and wait my turn, in order to get there! No bueno when you shell out thousands of dollars! We expect good customer service.

Only ordered here because of the advertised “FAST” shipping. Four weeks later, it hasn’t shipped and they still don’t even know when it will. If I had been told they were back ordered, I could have ordered where I originally wanted to order from and had my mattresses by now. Terrible communication, shipping is SLOW!! I have been told multiple different times it was shipping and NONE of them have been correct yet. After repeatedly being told it was shipping next week, this week, 9/28, etc., the last response stated we’re sorry… we don’t know if all orders will be filled on 10/5 or not. My ordered should have been received before 10/5, so …

⭐ ONE STAR — DEFECTIVE PRODUCT AND A DISPUTE PROCESS THAT FOCUSED ON DELIVERY, NOT QUALITY I purchased a Turmerry 7-Zone Organic Latex Mattress Topper based on the quality and appearance shown in the company’s online advertising. What I received did not match what I reasonably expected from those representations. The topper I received had what I consider poor workmanship and visible defects, including tears/gouges, an unfinished and dirty-looking underside, and perforation holes that did not appear to go completely through the latex as expected. What made this experience especially frustrating was what happened when I disputed the purchase. The focus shifted to whether the package had been delivered rather than directly addressing my complaint about the condition, quality, and workmanship of the product that was delivered. Yes, the package was delivered. Delivery was never the issue. The issue was WHAT WAS DELIVERED. A company should not be able to answer a product-quality complaint simply by pointing out that a box arrived at the customer's home. Customers are entitled to raise legitimate concerns when the product they receive appears materially different in quality or condition from what was advertised. I contacted Turmerry about my concerns and sought a refund via Affrim. Instead of receiving what I considered a meaningful resolution of the actual quality and workmanship issues, I was left fighting over the fact of delivery. BUYERS BEWARE: If you receive a Turmerry product that you believe is defective or poorly made, document everything immediately—take photographs, save the online product images, keep your emails, and preserve records of every attempt to contact the company. Do not assume that proving poor quality will automatically result in a refund. My complaint is not that Turmerry failed to deliver a product. My complaint is that the product delivered was, in my experience, defective, poorly finished, and not consistent with the quality I believed I was purchasing.

I don’t understand the bad reviews on customer service. They got to my 2 pillow return requests in one day or less and each email had almost immediate responses. They even gave me a full refund on a pillow donation when their policy states I would just receive store credit. Very good customer service and they stood behind their return policy twice. The two latex pillows I got were exactly as described and very good quality latex. They just didn’t work for my neck problems. I would recommend not using the pillow case they come in. It prevents the holes in the pillow from doing the job they’re meant to do with firmer and softer areas. The latex can’t adapt stuffed inside a pillow case that has no stretch to it. Plus the case makes the pillow get super hot, which latex shouldn’t do. The case doesn’t let it breathe AT ALL. Not sure why they choose this material to encase the pillow. It’s soft but it makes the pillow so much worse and actually gets in the way of the latex design. Great pillows. Great customer service. Poor choice of pillow case.

I was seriously considering a $200-300 latex mattress topper from Turmerry, but I needed help figuring out which thickness & density was right for me. When I called for advice, I reached a call center that gave a rote answer based only on my weight and sleeping position. They recommended the most expensive option (3" medium firmness) and rushed me right off the phone without answering any of my other questions. I was on the phone less than 2 minutes, and that includes a lengthy period of ringing, then some hold music and some inexplicable silence before someone actually spoke. So I called my other top choice instead. Sleep On Latex was friendly, knowledgeable, and took several minutes to talk through all my questions and concerns. We settled on a 2" soft, because I basically like my mattress and was worried about making it too soft. I just want to relieve the pressure on my hips, without drastically changing the overall feel of the mattress. I would have been happy to invest in the 3" if that was the right choice, but Turmerry rushed me off the phone without having a conversation about what I actually needed. Needless to say, this did not inspire my confidence if I should need help with returns or anything else. They may have a good product, but there's no way I'll buy from them if they show such disinterest in actually helping their customers.

Great company. They will make you happy, no matter what......great product and excellent customer service....

I ordered a high loft pillow for a side sleeper. It was too high and way too soft causing neck pain. The customer service went radio silent once I sent in photos of the destroyed pillow as instructed. No replacement ever came. I had to dispute the charge on my credit card. I see on AI that their customer service has deteriorated greatly lately. Buyer beware. Better get it right the first time because they will not help you.