JZ
latex bed topper
Ordered the latex bed topper. Amazing difference! New mattress was too hard. Bed is very soft and comfortable now and no VOC’s/smell. Arrived quickly-game changer. Best price point for product.
Turmerry.com Is The Best Luxury Source for 100% Natural Latex Mattress Toppers, 100% GOTS Certified Organic Cotton Mattress Protector Covers, Duvet Covers, Bed Sheet Sets, Herringbone Throws, Striped Herringbone Chenille Blankets, Kapok Pillows, Sobaka...
Turmerry (turmerry.com) has 292 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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JZ
Ordered the latex bed topper. Amazing difference! New mattress was too hard. Bed is very soft and comfortable now and no VOC’s/smell. Arrived quickly-game changer. Best price point for product.
Cher
I wanted to try the Turmerry pillows because they are organic. They are the most comfortable pillow we have had! The company was great about exchanging the pillow for me until I had the perfect fit too.
Atticia B.
Customer service was great and I really like the zoned feature of the topper. I used it to replace the talalay latex in my hybrid mattress. I got soft because I find latex firm..."sleep on" instead of "sleep in" like memory foam or gel toppers. However, I wanted something without a lot of chemicals and I like sleeping cool.
BKat
Although I wished I could have acalled and spoken with someone, I was able to get a lot of great help by email from customer service to decide what we needed. Bought a king latex mattress and pillows. My husband is sleeping better since we bought this and neither of us has overheated at night since we got this. :)
MIc
Do not buy from this company! The claim that too can get a refund however I tried to return an item twice. First they told me I could not return the item as I had to wait. So I complied and then by the time I was able to get around to the waiting period I was told it was too late. That are scammers and do not hold true to their policies.
Response from TurmerryNov 22, 2022
For our mattress and toppers we offer 120 days of trial, but we request to wait until 30 days to make a decision. It is clearly stated in the website on the return policy. If the customer comes to us anytime between 30-120 days we take care of the return. But once it falls way past the return window, we are unable to fulfill the request. Again, we as a small family run business, wants to make sure customers are happy and go beyond to make our customers happy in many cases.
Christine A.
This company has the WORST customer service. They do not respond to phone messages or emails and they never answer the phone. If you have any problem at all, it will NOT be addressed. I've never in my life experienced such awful customer service.
Response from TurmerryNov 22, 2022
We had some staff shortage issues in the past but we have been responding to each and every email, and any missed calls with voice messages. Please reach out to me through here and I will check what went wrong with your emails. However, I see some replied emails with this name beginning of October, and the emails marked as resolved so hopefully we have already taken care of your situation.
MJ
They do respond to email inquiries. I got the shredded latex pillow but it came with strong fragrance - like the fragrance from laundry and I wanted something. fragrance free. They did not mention on their Returns page that you will pay for the shipping label when returning items.
Response from TurmerryNov 22, 2022
Unfortunately, we have clearly stated that return shipping is on the customer unless items are defective. However, we recently revised our return policy for pillows to make it much easier and comfortable for our customers: (please always check the page https://www.turmerry.com/pages/shipping-and-returns for the most current policies) We stand behind the integrity of our merchandise, and if for any reason you are not fully satisfied with your purchase, you may return your unused merchandise, at your own expense, in its original condition within 120 days of your purchase date for an even exchange or a full item price refund. Pillows are returnable for refund as long as they have not been used or laundered, are scent and fragrance-free. If the product has been used, you can still get a store credit by following a donation process. When returning an item, you can opt for 110% store credit. Please note that you are allowed to return only two pillows per year. We see that companies who have higher priced products have a generous return policy while companies with lower prices do not allow returns when it comes to used pillows. We, as a small family run business, have a happy medium option for our loyal customers by offering affordable prices with a great return policy that works for all.
David L.
I am a very satisfied customer! I was looking for a solution to the "dip" in my memory foam mattress. I was worried that I would have to buy an entirely new mattress. Before doing that, I thought I'd give Turmerry a try. I'm so glad I did because this has absolutely solved the problem. I bought the 3 inch medium topper with the cover. It is not hot. ( at all ) I weigh 180 lbs. and it provides perfect support. In fact, I have to say this is one of the best on line purchases I have ever made! Thanks Turmerry!