TurmerryReviews of turmerry.com

We are really enjoying our 2"

This latex egg crate is one of a kind; so hard to find and I am thrilled Turmerry now has it!! It is NOT hot..... I have tried and returned so many memory foam etc types from Kohls, Bed Bath, Target, dept stores that cost more than this did. I am a middle aged female that gets hot flashes and this topper does not bother me at all!! Adds perfect comfort to our mattress. I went with soft, but think the harder would have also been fine.

I’ve been sleeping on latex pillows for the last 30 years. Personally I require a very soft, low density pillow. One that bends in half when you grab it by both sides in the middle and lift it up. Based on some of the positive reviews of this pillow I decided to purchase one. When I received it I took it out of the box examined it and put it right back in the box for immediate return. Why the pillow didn’t work for me: while it’s not a bad product in terms of quality it’s definitely not your old school latex pillow. -The plastic that it shipped in is very flimsy and if that box gets caught in the rain and that plastic rips the moisture will work its way in. -The cotton pillow protector covering the pillow is extremely sheer and not sufficiently thick. If you do like this pillow you will have to buy a proper pillow protector. -most latex pillows have very small air holes. This pillow has large diameter holes the size of pennies. So when you lay on the surface it doesn’t feel smooth, You can feel those holes against your face. -I purchased one low loft soft and another mid loft soft. Both pillows are incredibly dense and hard. They don’t bend at all when you pick them up from the middle. If they were actually “soft” as described I probably would’ve kept them in spite of the big holes. I ended up purchasing another pillow from Brooklyn bedding, which I found to be just perfect exactly like the old-school latex foam pillows. It bent in half when I picked it up and it came with not only one but two excellent pillow protectors. -The return process: they do not email you a prepaid return label. You pay for the return. They don’t answer the phone but they do reply to text messages and emails the same day. And they screen your return with specific questions regarding the use and condition of the pillow you are returning, which is reasonable. I recommend you use a carrier like UPS with a tracking number for your return. When I reached out to the company stating my item had arrived, The representative requested I send him the tracking number. Within three days I received a refund on my credit card. if you like a very firm pillow that’s closer to a memory foam that has no memory the pillow might work for you.

Amazing company! They actually listen to understand you and their follow though is amazing. I have a pillow from them, a mattress topper and now I'm getting sheets. I'm super excited to have cotton sheets!

Thank you Jeff for your continued communication through the process of waiting for our order. We finally received our order and are enjoying it very much. It means a lot to me to have someone that keeps in touch with the customer to let me know what is going on, even if it means we have to wait a little longer.

I love the 3-inch Latex natural Topper so much! I got it about 10 days later which was fine with the freight holdup in the U.S. I have no more arthritis, bursitis pain in the hips, back, shoulders knees, etc. This is an amazing product helping my insomnia! Jeff/Customer service bent over backwards to help giving me a credit for drop in price 2 days after my purchase. Instead of $60 credit towards a cover, he gave me a cover for topper free! I may consider buying a latex mattress in the future, for sure! Don't pass up this company, because shipping is slow. Not their fault!

I only have great things to say about our queen latex mattress from Turmerry. We bought a top-of-the-line latex mattress from a different company six years ago and we’re very happy, but this experience excels that one. Quality, comfort, customer service, price and eco-friendliness, all were superb. What a relief to find good, honest people who do what they say they will in a fast and efficient way without cutting corners. I honestly think Turmerry is unbeatable. Very, very happy and grateful.

I placed an order for a pillow and have not received it. It has not been sent and they claim they are out of stock and won't have it for some time. I asked for a refund which they told me would be forth coming. Did not receive. I asked a second time and they said it would be done right away. I still have not received it. How many times do you need to tell a company that you want your order canceled? Obviously they are not customer oriented and it needs to be known.