TurmerryReviews of turmerry.com

DO NOT BUY FROM THIS COMPANY!!! I ordered a buckwheat pillow and it came later than expected. When it did arrive not only does it have an odor but makes noise whenever there is movement on the pillow. I have been trying for almost a week to get ahold of them through chat, email, and phone calls. I’m only ever told to leave a message. I have left several and no one has gotten back to me. Currently I am now out $60 for a pillow I can’t use. I want a full refund. BUY ANYWHERE ELSE

Appreciate working with a small company committed to sustainable products! While I was initially frustrated with delivery delays (as should be expected these days), as soon as I reached-out to Turmerry directly they were very responsive and my fears that I was going to be lost down a foreign auto-bot response I received honest communications from a real human who took responsibility for the delays and kept me updated with the progress of my delivery. In today's world of big companies, it's worth working with a small company trying to stay competitive in pricing and excelling in customer service whenever there's issues (even when it's outside their control).

After overcoming the mistake of having my mattress topper sent to my work-place, a friend helped me get it home and placed on my current mattress. I did not wait until bedtime to "check out" the comfort. i took an immediate 5-10 respite. I knew instantly that the Turmerry mattress topper was a smart purchase. I continue to rest/sleep well each time I lay down on it. Previous back aches, shoulder and hip pains are on an extended vacation...and I hope that they do NOT return. Thanks Turmerry. Harold Flowers

I love my mattress topper! I also really appreciated the customer service. I needed to travel, so they held my shipment until I returned, which was perfect. I highly recommend the latex topper, I got the 3 inch soft version. I like it so much better than memory foam because it is still springy and there was no smell.

We are extremely pleased with our new natural latex mattress topper. The 3 inch is perfect for comfort and we have not slept so well in years. I sleep hot but the natural latex keeps me cool during the night. Topper is firm so I do not "sink in" but very comfortable. No odor when we opened it and we put it right on the bed. Due to shipping delays it took a long time to get here and the only negative thing I can say is that Turmerry did not really keep me updated on arrival times. However every time I reached out to them I got an immediate reply giving the current status of the shipment.

I love this pillow! For me personally it’s too hard to use for sleeping, however, it’s fantastic for so many other things! I use it as a back rest when watching TV & I use it under my knees at night. It’s sooo much better than those wedges you can buy for that purpose. You can shape it any way you like. Higher, lower, different heights for each leg. It’s absolutely fantastic. You can’t do that with a solid wedge. Of course, all of this is dependent upon whether or not I’m successful in wrenching this pillow away from my 2 cats, who have claimed it as their own. Then forget about it if my Pitbull decides he wants it. So happy with this purchase!!!

I ordered latex pillows that ended up being too "lofty" for my husband but was unable to return them in time due to surgery complications. When I wrote to the company to explain what happened, Jeff was AMAZING and super prompt in helping me easily return the pillows via a Fed Ex return shipping label AND helped me to apply the pillow credit to a latex topper with a 5% discount to boot! This is over-the-top (lil' "topper" joke) service!! It is so unusual in these times to not only NOT get a run around but rather to get SUPERIOR customer service from a person and company that obviously cares about their customers. I am SOLD on being a permanent Tumerry customer in the future!!!

Really wished I would’ve found these reviews before placing my order, it would’ve saved a lot of hassle. We order a 3” soft organic latex mattress topper on the 4th of March with website giving us an expected ship date of 3-4 days. Not a problem. However, after waiting more than a week, on the 11th of March, I “chatted” with a bot, who sent an apology email explaining their shipment was delayed and expected to arrive in the 14th of March which then would take their team 1-3 days to process and ship my order out. I only live a state away from the “company”. This timeframe would’ve had us receiving our order by the 17th of March at the latest. It’s now the 21st and still no email explaining the yet again delay of our topper. I typically don’t mind waiting for a product if I’m kept in the loop as to the status but feel like if it weren’t for my inquires, I’d never know what’s happening. Companies that state an expected delivery date should stand by those. When it’s not possible ( we all know the supply chain problems/shipping) let the customer know! Reach out before the customer does. That’s just good business and a common courtesy! My husband attempted to cancel (the not yet shipped order) on Saturday the 19th and was told the cancellation would be passed onto the “supervisor”. Monday the 21st, no cancellation or refund has been processed. I cancelled again and received the same standard reply, “the cancellation and refund will be passed onto a supervisor. I asked for a timeframe to expect the cancellation/refund to be processed and was told “24-48 hours”. We’ll see and I’ll update when this occurs. We are already paying on the topper, yet haven’t received either product or refund. Disturbing. I will be submitting a complaint to the company in which I purchased it through as well. DO NOT BUY FROM THIS COMPANY!!! UPDATE: Shortly after posting my review, Turmerry cancelled and refunded my order.