I’m happy I did the research for my purchase - Natural and Organic Latex Mattress Topper Queen size
4”Organic Latex with Cover (Soft/Medium Flippable) - there’s aLOT out there to shop. I like my topper so much I’m buying a hybrid mattress next. I am a restless stomach sleeper, and I have been ecstatic that I haven’t been waking myself up moving around after I go to bed! Looking forward to trying a buckwheat pillow also. The company being sustainable and owned by women are all pluses 💜
CU
customer
Terrible Customer Service
Terrible Customer Service. I purchased 4 layers of Organic Latex to make a mattress and a cover which was quilted and expensive. The King Matresses measured 75.5"X79" But the cover was 72" X 79"
The cover was too small for the mattresses. When I called the company they had me going back and forth measuring, taking photos of the label etc.
the person from Turmerry kept putting me on hold saying he had to speak to his manager! They also told me to put it back in the box it came in and unfortunately my assistants who helped me put the mattresses together, had recycled the boxes. As I write the support guy finally got back and said they would send me a new cover. One of the reasons I purchased from this company was that it seemed to be a smaller operation and the product was made in the U.S. I thought they would be more honest than most.
Lesson Learned: When possible, go with a large well known company.
Response from TurmerryMar 15, 2023
We are sorry to hear that you had a negative experience with our company. We take all feedback seriously and we would like to address the concerns that you raised in your review.
We understand that you had an issue with our product or service, and we apologize for any inconvenience that this may have caused. However, we would like to point out that we were ready and willing to resolve the issue as soon as possible. Unfortunately, you did not give us the opportunity to fix the problem before leaving your review.
We understand that we asked for measurements of layers and mattress cover, along with mattress tag to see where exactly things went wrong. This was to make sure that we send you the right item right away, whether it's the cover or the layers and not to make the mistake again.
We would appreciate the opportunity to make things right and to address any concerns that you may have. Please do not hesitate to contact us directly so that we can work to resolve the issue to your satisfaction.
KB
KB
Saved our backs and shoulders!
We recently ordered a hydro cooling/warming pad system for our king sized bed. At the same time, our old 3 inch memory foam topper was deforming and hurting our backs when we sleep on our stomachs. We got rid of the old topper and slept directly on our mattress, but it was too firm for my husband's liking and he began to experience shoulder pain from laying on his side, even though our back pain from laying on our stomachs was gone.
When we got our cooler/warmer system in, it seemed to help slightly as it was a little padded itself, but the overall feel of our mattress was still too firm for when we slept on our sides.
Now we had to solve the problem of: be firm enough to sleep on our stomachs, but soft enough to sleep on our sides. Oof!
Years ago, when we had a queen bed, we had talalay latex and we loved it. So I felt, in light of the memory foam problem, we'd go back to latex for a new topper. I did look for the brand that we had on our queen bed, but it was nearly $1000. I was willing to order it again if I had to, but if there were alternatives, I'd be all for it.
That's when I found Turmerry. What ultimately swayed me was the organic latex option and the different zones in the topper. To note, the match quiz told me to order medium firmness which, with some research, was about the same firmness of our mattress that we found just a tad too firm for our liking. Add in our cooling/warming system, which, while soft to the touch, seems to add some firmness due to being firmly stretched across the top of the bed, I took a chance and ordered a soft 3 inch organic topper with cover.
I'm glad I did! It's given us just the right amount of give underneath our taut cooling/warmer pad, but still enough support we can sleep on our stomachs without straining our backs.
I highly recommend Turmerry! Very affordable, fast shipping, great service!
LI
Lili
Excellent organic latex topper
Excellent organic latex topper. Came quickly with no hassle. Appreciated choice of firmness. Medium 2 inch latex organic topper is amazing. Very happy with this company.
JS
Janelle S.
3" topper really helped
3" topper really helped to relieve morning stiffness. We both noticed a big difference the very first night.
WI
William
Great product, organic latex topper; made in USA... Good call back from Customer Service... product was securely packaged and delivered in 3 days.. I would do business with Turmerry again...
Great quality for the price... good Customer Service.... a good organic Latex topper made in the US... was delivered in 3 days...
William...
SS
sarah S.
Good company, great products, easy and kind customer service.
I love the mattress topper I got, natural latex medium firmness 2 inch. It was just what my too hard mattress needed to turn it into a comfortable and support bed. Now I'm sleeping really well. It doesn't start to sink in the middle the way memory foam does either! Best part is that this is a woman owned company and sustainability if part of their focus, it's important that companies start thinking and doing in this way if they aren't already. Thanks Turmerry!
LE
Lisa E.
Excellent products and service
Excellent products and service. We purchased 3 pillows and a mattress topper. Best decision we have made ti get a good nights rest.
