TurboTenantReviews of turbotenant.com

4.2656 reviews
Real Estate
320 E Vine Drive, Fort Collins, Colorado

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TurboTenant

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About TurboTenant

Free landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.

TurboTenant (turbotenant.com) has 656 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: turbotenant.com
Website: turbotenant.com
Category: Real Estate
Location: Fort Collins, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About TurboTenant

TurboTenant (turbotenant.com) has 656 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: turbotenant.com
Website: turbotenant.com
Category: Real Estate
Location: Fort Collins, Colorado
Listed on Five Star Index: 2026

Amybeth

Jan 5, 2026

As a tenant it is terrible

As a tenant it is terrible. We use them for our HOA for both owners and renters. Can't get anything done, the management never responds to emails or requests. It doesn't even seem the requests are being read I never even get a response. As just one example, there has been a damaged exterior lamp for two years, I've reported it at least a dozen times. Not even a response. Also, there are common area bulbs burnt out, and the AI chat recommends that I "replace the bulbs" myself. Nope. I feel sorry for Nick, our property manager, because the gentleman who owns several units is not supportive (nice guy, though), but that doesn't excuse not getting responses when I put in a request ON THE APP. Not even the courtesy of a reply.

Response from TurboTenantJan 13, 2026

Thank you for sharing your feedback. We are sincerely sorry to hear about the ongoing maintenance issues and the lack of communication you’ve experienced at your property. We understand how frustrating it is to have requests go unanswered, especially regarding safety and upkeep like exterior lighting. To clarify, TurboTenant provides the software platform that your HOA and property manager use to manage requests, but we do not manage the properties or the maintenance staff ourselves. When you submit a request through the app, it is delivered directly to your property manager (Nick) for action. Regarding the AI chat suggestion, we appreciate you pointing that out. Our AI is designed to offer quick troubleshooting for common household fixes, but it clearly missed the mark here since common area maintenance is the responsibility of management. We will look into refining those suggestions. While we don't have control over Nick’s response time, we want to ensure our technology is doing its job. If you suspect your messages are not being delivered correctly through the app, please reach out to our support team at [email protected] so we can verify everything is working perfectly on the technical side.