TurboTenant renewed my services at the premium level ($299) without my request. When I chatted about it, the chatbot said it includes the landlord managing 50+ properties. I own 5. Why would I request that? I upgraded to the Plus level ($149) about 6 months ago. But TurboTenant still refused to refund the difference.
OL
Ozzy L.
Turbotenant the new scam landlords are running
One star is to many for them. First your landlord tries to sell the idea to you because it is super convenient for them. It is not convenient for the tenant and you will be paying more then you agreed to in your lease because your insulted with a convince fee although it is not convenient. It constantly glitches kicks you out and the customer service is slow and usually unhelpful like they hired someone and instead of training them they give them a script to read and send you on wild goose chases going no where so you are fighting and endless loop. This has been a continuous issue from the first day over a year ago working with turbotenant
Response from TurboTenantOct 22, 2026
Hi Ozzy, we're sorry to hear that your experience with TurboTenant has been frustrating, especially over such a long period of time. We understand that convenience is important for renters too, and we're disappointed to hear that you've encountered technical difficulties and haven't felt adequately supported when reaching out for help. While certain payment methods may include processing fees, we want those costs to be clear so renters can make informed decisions. We'd appreciate the opportunity to review the issues you've experienced and better understand where things have fallen short. Please contact us at [email protected] so our team can take a closer look.
JC
jeff C.
A Tenant’s Nightmare
My husband and I had a deeply frustrating and stressful experience using TurboTenant to apply for a rental. Because my husband's name was listed first on our joint co-applicant effort, but I completed the application under my SSN while he was at work, TurboTenant’s antiquated software completely failed. It attempted to run my credit report against his name, flagging it as an identity verification failure.
When we were instructed to edit the application to put my name first, the system broke entirely, trapping our profiles in an unresolvable technical loop. The only solution was to abandon the account, create a brand-new account with a different email address, and explain the technical mess to the property owner.
Worse yet, this glitch cost us three days of critical moving time, and we were forced to pay the screening fee twice. Customer service was non-existent when we needed immediate help, offering no live phone support and restricting communication entirely to slow emails. They flatly refused to refund the duplicate charge caused by their own system's design flaw.
We were in the middle of packing and saying goodbye to family, yet we had to waste hours of precious time fighting this system, nearly losing the home we wanted in the process.
As a renter, I will strictly avoid any property that requires TurboTenant in the future. Furthermore, as a current rental property owner myself with investments in another location, I will NEVER use this platform for my business. I refuse to subject my own tenants to this nightmare or risk losing good applicants due to broken tech. If you see TurboTenant, run the other way.
Response from TurboTenantOct 22, 2026
Hi Jeff, we're sorry to hear about the difficulties you and your husband experienced while applying for a rental. We understand how stressful that process can be, particularly when you're preparing for a move. Our team has reviewed the account information available to us and reached out to you directly to better understand what occurred. While we haven't been able to verify all of the issues described in your review, we'd welcome the opportunity to investigate further, including any additional accounts or screening payments associated with your application.
S
S.
Would give it a negative 1 if possible!
Would give it a negative 1 if possible!
They do not vet the landlords using the service.That should be just as important as it is for tenants as it might cut out at least some of the cartel activity! The experience I had was to run strait into Drug and Prostitution activity.In total it cost me 1200 out of pocket so do your homework before using this service!
Response from TurboTenantOct 5, 2026
We’re very sorry to hear about this experience. The activity you’ve described is concerning, and we take reports involving potential misuse of our platform seriously. We’d like to better understand what occurred, including the property and account involved, so our team can review the situation appropriately. Please contact us at [email protected] with the email address associated with your account and any relevant details so we can investigate further.
JG
John G.
Unable to Register
I simply want to register as a new renter.
I've followed the instructions and have continually been bounced back to the beginning to initiate verification.
I have reached out for assistance but didn't get any useful help. I have spent way too much time on this problem. I have no other options and can no longer spend any more time on this site.
Response from TurboTenantOct 5, 2026
Hi John, we’re sorry your first experience with TurboTenant was so frustrating. Getting registered as a renter should not have required this much of your time, and we understand why repeatedly being sent through the verification process was discouraging. We’re glad our team was able to connect with you directly and get the issue resolved. We appreciate your patience while we worked through it and hope the rest of your experience with TurboTenant is a much smoother one.
LR
LR
TERRIBLE!
First off, I am a new landlord. I set up an account and it was IMMEDIATELY flagged and restricted. I filed an appeal and they responded that they cannot lift it without giving ANY credible reason! I believe it was my name they seen and knew I was a person of color so they denied me. Here is there “REASON” “ After a careful review of your case, we’re writing to let you know that we won't be able to lift the restriction on your account. We know this is incredibly disappointing news, and we’re genuinely sorry we can't offer a different outcome. Please know that our team did not make this decision lightly. We have completed a comprehensive review and are unable to revisit this outcome or process further appeals for this account.”- RIDA. She did NO real research gave no valid reasoning whatsoever.
Response from TurboTenantSep 28, 2026
Hi LR, we understand how frustrating it is to have a new account restricted and not receive specific details about what led to that decision. Our account review process is designed to protect the safety and integrity of the TurboTenant community, and we’re unable to disclose the specific signals or criteria used in individual security decisions because doing so could compromise those safeguards. We take the concerns you’ve raised here seriously and would like the opportunity to review your experience further. Please email us at [email protected] with the email address associated with your account so we can take a closer look.
EN
Esteban N.
Would not Recommend
Company provides terrible service unless landlords subscribe to paid tiers. Chat service takes hours to get basic questions answered, many times with no resolutions. "Kevin F" aka KFlow in particular is exceptionally rude and offensive. Would not recommend.
Response from TurboTenantSep 28, 2026
Hi Esteban, we’re sorry to hear you remain disappointed with your experience. Our team has been in direct communication with you regarding your concerns, and the issue you contacted us about has been resolved. We also take feedback about interactions with our Support team seriously and have reviewed the communication associated with your experience. While we understand that the resolution may not change how you feel about the experience overall, we appreciate you sharing your feedback.
