TurboTenantReviews of turbotenant.com

Website is broken and the only answer you can get from their support is an AI bot response email. That's not customer service. It drives away potential renters who are trying to apply. I was unable to contact a landlord and complete an application due to the errors.

If you are a bot that wants to banter back and forth with another bot, Turbotenant is for you! If you want to have human to bot conversations that exclude your original message to Turbotenant, Turbotenant is for you! If you want to be asked if a supposed apartment shopper meets your criteria based upon a pre-screener, although the supposed apartment shopper has not actually applied, Turbotenant is for you! If you want to receive offers for additional services when you are not thrilled with the one you already receive, Turbotenant is for you! If you want to receive leads from supposed apartment shoppers who scarcely respond to your replies, Turbotenant is for you!

After paying for premium service, I had a ridiculous “chat” with their help bot. Asked for a human, but was unable to get same. Called the published phone support line at published day time availability. No one answered my call, nor returned phone call or email. Attempted several more times over several days and the excuse was company wide meetings, no one available. This service is for something that involves substantial amounts of time and money. Lags in ability to make software work properly are not acceptable. Finally established a tenant and they paid through Turbo Tenant snd they were closed on Friday, again. They did not respond to my emails or phone messages. It is Tuesday and I still am unable to reach anyone to explain where ny $5,000 is. I am very suspicious of an online company with only robot chats and phones , that only repeat your problem or concern and give no legitimate answer. I should not wait 10 days for a transaction that has cleared, to be deposited into my bank. Update, 8 minutes adter this review went live, a very nice person called and listened to my complaint. He did not give me a good reason why they hold money, but told me it doesn’t happen after the initial payment gas gone through. I am holding my unhappy rating until I feel trust. They still need big work in the chat and live support response time to their clients.

I have had a 2 star experience.

The platform is very buggy, which is not what I want out of something that funnels thousands of dollars a month. In the past, the free version was pretty good, and the paid version was inexpensive, which made it a good choice. It seems that is no longer the case. I recently downgraded to the free version, and now, to do an adendum to a lease that has been with TurboTenant for months, I have to pay $120 to upgrade. I'm obviously not going to do that as I'm trying to get away from TurboTenant, but now I feel like they're holding my lease hostage. It also took a lot of effort to get in touch. Their automated chat told me I couldn't talk to a person because that also costs $120. It told me to email, and then told me I couldn't email. Eventually, I found an email link, but I still had to fight automated responses to get to a human.

TurboTenant often does not work for me. SOetimes I have problems generating prospects credit reports. When I go to another service and then prospect gets charged twice, refunds are a big problem. I have login problems where TT does not recognize my email address while simultaneously sending me multiple emails to that very same address. THe real problem is that TT gives little help to resolve these problems - even with the paid version.

I submitted a background screening for a property we own, but received the wrong email address from the tenant. After the tenant corrected their address, Turbotenant's system would never allow me to change it. Although it indicates I can, after many many attempts the system would simply not allow or perform the change. Thus the prospective tenants never received their email asking for screening approval. Turbotenant took my money, but never delivered a complete screening, even after emailing their support staff. I was forced to spend additional money - of my own - with another service.

Listed rental property with Zillow, Avail (Realtor.Com) and Turbo Tenant Rented property in two days Turbo Tenant is only Lister that won’t allow a delisting Boooo