TurboTenantReviews of turbotenant.com

My experience with Turbotenant keeps getting better. I had a problem getting a screening report the other day. I called customer service and they had it fixed in a couple minutes. Signed up with TT’s Accounting partner this week.

This is a response to TurboTenant’s reply to my review dated December 1, 2025, Thank you for responding, but the explanation you provided doesn’t match the facts or the public court record. The eviction case for this applicant was not dismissed, and it was not sealed. It was an active eviction filing with publicly accessible records at the time the screening report was generated on June 5, 2025. The sealing law didn’t take effect until July 1, 2025, and even under that law, this case does not qualify for automatic suppression. Your reply also states that “only eviction convictions can be included,” but eviction cases do not have “convictions.” They are civil filings. Standard tenant screening reports routinely include eviction filings and judgments, not criminal convictions. Your reply stated that my formal complaint was “escalated internally” and that someone would contact me within two (2) business days. It has now been more than four (4) business days, and no one has contacted me. That follow-up has still not happened.

I love the program, makes it easy to track and collect rent payments. I love the ability to market properties thru one platform. I look forward to interacting REI Hub and doing away with QuickBooks.

Turbo Tenant makes life with tenants really easy.

I’m a landlord who tried TurboTenant because they advertise “free” listings, but the experience has been frustrating and disappointing from the start. Support is basically nonexistent unless you pay. The free version only gives you an automated bot, which is useless. My listing never went live after two days, and I couldn’t reach an actual human. I finally paid the $119 for “premium support” just to get someone to look into it. When I asked why my property wasn’t posted, they told me they were “waiting for the validations department” to confirm I was the property owner—even though I had already uploaded clear proof of ownership. No explanation and no clear timeline. The listing exposure was also extremely poor. My property is well-priced, and I’m getting steady inquiries from Zillow and Facebook Marketplace. Yet I received only one inquiry from TurboTenant in three weeks. Their marketing claims simply don’t match the real-world results. Trying to cancel auto-renewal created another headache. The mobile app doesn’t show the option, and after three emails back and forth, support kept directing me to screens that don’t exist on mobile. I finally logged in on my laptop and found the page they meant—but when I tried to turn off auto-renew, the system wouldn’t let me because I had an “active subscription.” That logic makes no sense, and it left me feeling stuck. A support agent has now offered to manually deactivate auto-renewal on their end, so at least I won’t need to cancel my credit card—but this should not be such a difficult process. Overall, TurboTenant has been an expensive waste of time and money. The software is clunky, support is slow and confusing, and the listing performance is far worse than every other platform I use. I strongly recommend landlords look elsewhere.

This website has successfully launched my investment property ownership and journey as a landlord for the past four years. Its marketing program helped me find two amazing renters, never had a vacancy, the payment portal is seamless and quickly deposits rent payments from the renters, the accounting software is easy to use and makes tax time a breeze, and facilitates easy communication with tenants when there are maintenance issues. All for a very reasonable price!

I paid $55.00 for an application fee to Turbo Tenant, only to find out that the property was already rented. I contacted Turbo Tenant within 30 minutes to explain the situation. They assured me that they would consider giving me a refund do to the circumstances, but two days later refused to do so. As a potential renter there is no way of knowing if a property is still available when it is listed. Turbo Tenant should be willing to refund the application fee in situations like this.

This website is glitchy and the customer service is terrible. I am a tenant/applicant and the application page would not save many of my answers, I had to update my application several times to make the answers stick. I have not been able to submit the application to the landlord because of a flaw in the website's system. I reached out to customer support and it seemed like I was going to be able to make progress, but then they closed out my conversation with them when I didn't respond within 5 hours because I was at work. Terrible.