TurboTenantFree landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.
TurboTenant (turbotenant.com) has 656 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Trish
Can’t figure out how to edit my tenants due date to the 3rd of each month and waive the late fee that she didn’t pay this month that is still showing due
Response from TurboTenantSep 6, 2026
Hi Trish, we're sorry you're having trouble updating the rent due date and adjusting the late fee. We'd be happy to take a closer look and help get this sorted out. Please reach out to us at [email protected] so our team can review your account with you!
Lisa Stan M.
Bait and switch I was using the free tier to write a lease agreement. At the beginning of the process I was given the option of subscribing or just paying a one-time $56 fee for the lease. After spending nearly an hour adapting the lease to my needs I went to pay. The $56 one-time fee was no longer an option. I had to subscribe either for $149 or $199. I don't have any other rentals. I'm not planning to use the app other than for the lease agreement. Now I'm stuck with $149 subscription that I'm not going to use. It was a nice lease, once I modified it, but I would not have chosen to pay $149 for it. I also used the screening option, and it was nearly useless and difficult to read. There was no chat available to ask questions. Lastly, when I found a tenant I asked turbo tenant to take down my marketing. They told me they would but that it would take two or three days. So for the next 2 days I continued to get inquiries. It was very annoying. Hard to believe that this is the top rated rental site. It could be really good, but it needs some work.
Response from TurboTenantAug 30, 2026
Hi Lisa, we're sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating it would be to see one purchase option while creating your lease and then encounter different options when you were ready to complete it. Our available lease options have changed over time, and we'd like to review your specific experience to better understand what happened. Please reach out to [email protected] so our team can take a closer look at your account and the other concerns you mentioned.
Holly
Set up and bank linking (as landlord) was simple, and it is free (for the basic version) but I was inundated with DOZENS of SPAM calls as soon as I joined, which was surprising and very disappointing. I would have much rather paid another service and not had the time wasted for each of those calls. Also, they are sitting on our first check (it was paid to us on the 1st of the month - it is now the 16th), collecting interest on it, and I had to answer calls from this in order for it to be released. Of course, their call was intertwined with the dozens of SPAM calls I was receiving. When I finally called them back, the rep told me they were curious about the name of the tenant and if we were related. I will be searching for a new service. Check held for two weeks until I called their customer service rep and explained the tenant's name? This almost feels like discrimination.
Response from TurboTenantMay 18, 2026
Hi Holly - thank you for taking the time to share your experience and we’re sorry to hear about the frustration this caused. We have not received other reports of users experiencing spam calls related to TurboTenant, though having a phone number included on a public listing can unfortunately sometimes lead to unwanted outreach. Regarding the payment review, we do have a team dedicated to reviewing certain transactions as part of our efforts to maintain the security and integrity of the platform for all users. We understand how delays or verification questions can feel frustrating, especially when communication is missed among other incoming calls, and we appreciate you working with our team to complete the review. We’d really like the opportunity to look into your experience further and better understand what happened. Please reach out to [email protected] with attention: Feedback Team so we can follow up directly!
Miki H.
I like the UI but additional fee for Accounting is annoying.
Response from TurboTenantJun 30, 2025
Thanks for your feedback! We understand that additional fees can be frustrating, however our accounting feature is designed specifically for landlords and real estate investors to simplify and streamline your finances. Plus, you can try it risk-free before committing, so you can experience firsthand how much time and hassle it can save you. Don't hesitate to reach out if you want any help getting started.
AV
They hold your deposits for a week before it reaches your bank. They are also charging the tenants to use the payment feature. So they are double dipping. Holding your funds to earn interests before depositing it to your account a little over a week after. So you are interests earning using this "free" service. My other 3 tenants use Venmo which is free for both LL and tenants. It's also a lot faster, usually reaches your account the next day. I will ask my current tenant to switch over to Venmo beginning of next year. I mainly use this site to receive rent. I paid for their lease contract as a 1 time fee. But I will most likely not use this service again. They hold your funds for way too long. If Venmo can deposit next day, so can TurboTenant.
Response from TurboTenantOct 4, 2024
Thank you for your feedback. We want to clarify a few points about our payment processing. The $2 ACH fee is simply to cover the costs we incur from processing ACH payments, and this fee can be waived if landlords subscribe to our premium plan. Alternatively, landlords have the option to absorb the fee themselves if they prefer not to pass it on to their tenants. As for the deposit timeline, with our premium subscription, landlords can benefit from expedited payments, ensuring funds reach your account faster. While services like Venmo work well for some, our platform offers additional features designed to simplify property management, such as lease agreements, tenant screening, and more, all in one place. We appreciate you using TurboTenant and understand that every landlord has unique needs. If you ever reconsider, our team is here to help ensure a smooth experience.
MNR AZ Equities L.
I don't like how when you tell turbo tenant there are pets on the lease , it doesn't automatically pull in the pet addendum from the other forms. It should absolutely do this and give the user the option to remove it from the lease. This protects the landlord the best. I was very upset to find that this didn't occur on the lease I just got signed. Also, it doesn't address legal marijauna use on the premises. Landlords need some kind of protection here. Also, what happens if the die? There needs to be a release completed at the time of the lease so that you can allow proper people in to get their things. Otherwise, anyone can say they are related and steal their stuff. Then the landlord is responsible. I do like how it markets, screens and collects rent. It is very easy platform, jus tneeds some tweaks.
Response from TurboTenantJun 27, 2024
Thank you for your detailed feedback! We apologize for the inconvenience you've experienced. Our team is committed to continually improving our platform, and we will consider these enhancements in our updates. We're glad to hear that you find our marketing, screening, and rent collection features user-friendly. Your input helps us better serve landlords like you. Please reach out to our support team if you have any further concerns or need assistance. Thank you for helping us make TurboTenant better!
MANLEY/PATRICK J.
Customer service is not available by phone
Response from TurboTenantFeb 1, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that you were looking for phone support and found its availability limited. We strive to offer comprehensive support through various channels, including free chat and email services, which are available to all our users. These platforms are designed to provide prompt and effective assistance for a wide range of inquiries and issues. We understand that some users prefer the convenience of phone support. As such, we offer dedicated VIP phone support as part of our premium services package for an annual fee of $49. This option is designed to cater to users who seek an added level of support and direct access to our team via phone. We're committed to ensuring our support meets the needs of all our users and appreciate your feedback as it helps us evaluate and improve our service offerings. If there are any immediate concerns or further assistance you require, please don't hesitate to reach out to us via chat or email. Our team is here to help and ensure your experience with our service is as smooth and supportive as possible.
David T.
I already reached out to support@turbo tenant and did get a reply.? No response as of yet?
Response from TurboTenantMar 7, 2023
Thank you for updating your review. I see the email you sent Customer Support on March 6th about an addendum, with a response from KayCee. I'm also seeing the email I sent you on March 7th with instructions on how to complete the e-sign request. I'm not seeing any responses from you to either of those messages. Did you receive the emails that were sent to the email beginning na--a@comcast?
