Trailer ValetOur powerful, easy to use trailer mover will allow you to maneuver your boat or RV trailer into a limited space, around corners, forward/reverse easily. Shop today!
Trailer Valet (trailervalet.com) has 219 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Other Vehicles & Trailers · Corona, California · Since 2009
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219 approved reviews, newest moderated first
Michael P.
Used the trailer valet XL to move my 24ft enclosed car trailer and was pleasantly surprised with how well it worked! As long as you follow the instructions and use it on a flat surface it works exactly as advertised.
CJ
Ordered a JX-5S and received in a box that had fallen apart, missing the mounting parts. Spent 3 weeks trying to get them to replace it; sent me some mounting parts, but wound up sending me the wrong parts. Spent a week trying to get them to send the correct parts. Jack may or may not be great, can't tell, as I cant use it, thanks to customer service that is so disfunctional.
Response from Trailer ValetSep 30, 2020
Hello CJ, Thank you for considering Trailer Valet for your trailer needs. We want to start off by sending you our deepest apology that you had to experience this- from not getting the correct parts to now taking an extended time to get the right part. Our JX bracket is out of stock therefore we are sending out 5X mount bracket clamps that do fit just as well with your JX. We know this looks a little off due to it being two different colors and having more holes on the 5X clamp, but we can assure you that when the customer service rep let you know of this, that is true. We have had our trusted technicians test this themselves and it will work for your JX. You can always feel free to give us a call if you would like more information and we would love to explain this to you. Thank you for your understanding and patience.
Susan M.
The product is great and I was very happy with it. The packaging was ridiculous. It was sent only in the box that it would sit on the shelf in. It’s a very heavy item, and arrived with the box bursting at the seams. There was one piece of tape keeping it from falling apart, and it was obvious that no extra taping had been done to keep the flimsy box together.
Response from Trailer ValetSep 30, 2020
Hello Susan, Thank you for considering Trailer Valet for all your trailer needs. We apologize that you had to receive a package that appeared damaged or wasn't in the best condition. We have reached out to our warehouse and shipping company regarding this issue. If you have any other issues or concern, please feel free to reach out to [email protected] and we will try our best to make it right for you. Thank you and have a wonderful week!
JB
We have used the Trailer Valet 5x for several years now and it does a great job putting our trailer where it needs to be in a tight space. Unfortunately, the tire tubes do not hold up. I placed an order 24 days ago for replacement tubes for my Trailer Valet 5x. I received an automated e-mail stating that they had received my order immediately after I ordered, but I have not heard anything since. I tried to e-mail their support with no reply. Also, I am not looking forward to replacing the tubes since it is not an easy design. It would be better if they would create a solid tire for the 5x. Another heads up - It is a $15 flat rate shipping and I only ordered two tubes and an attachment for my drill (A very expensive total of $91.97). I am ready to cancel the order and head to Tractor Supply to see if I can get tubes there instead. It would probably save me $70. I was ready to pay the price to get exactly what I needed, but I can't wait any longer.
Response from Trailer ValetSep 28, 2020
Hi Joy, Thank you for reaching out to Trailer Valet. Our inner tubes are currently out of stock and we are having them back in stock shortly. We apologize for any inconvenience that this may have caused you. Our flat rate shipping is $5 for each part, which came to your total for the number of parts you purchased. If you need the tires immediately, you can check to see if our partners have any in stock, and you can cancel your order with us. We will issue your refund. Thank you again for your understanding.
Monty A.
Trailer jack work awesome and the removable handle and drill attachment is a huge plus!!
Response from Trailer ValetSep 24, 2020
Hi Monty, Thank you so much for considering Trailer Valet for all your trailer needs! We are so happy to hear that your unit is working out well for you! We would love to see a photo and/or video of you using your unit. If you can send it to [email protected], we'd love to share it on our platform. Thank you!
Benny B.
Good equipment...
Ulrike
The worst customer service for an expensive product A moron answering the phone, one who has zero knowledge of the product he is representing. Absurd and a real turn-off to the company. Friendly but his replies are grotesque.
Response from Trailer ValetSep 24, 2020
Hi Ulrike, We apologize for any issues or miscommunication you were experiencing. We take pride in our customer service so it is very surprising to hear that you've had a bad experience. We've taken measures to have our team reach out to you and follow up. If you are still experiencing issues with your unit, please contact our support team ([email protected]) with pictures of the unit and part you have on hand, so that our technician can help troubleshoot. Thank you for your understanding.
Terry
It works well