Trailer ValetReviews of trailervalet.com

The RVR3 I have barely moves and has about a 15 minute run time before the battery dies. All this I could have dealt with but trying to get the 18' boat & trailer (weight of maybe 2500 pounds) over a slight incline into my garage is impossible. I reached out and was told by Lucas that the short step-up calculates to 14.04 degrees and the unit is only rated to 5 degrees. In other words, unless you have a flat surface from start to finish....this unit is nothing but a 50 pound POS.

Battery charger cooked the battery not a smart charger, and the company says that battery is discontinued and there is a $650. Repair kit. My unit is 18 months old out of warranty and for spending over $3000 dollars that is unacceptable. parts in construction . Beware don’t waste your money!

I purchased the Trailer Valet to back in my airstream. The product is very difficult to use, hard on my back and feels dangerous while operating. I burned up two cordless drills backing the trailer in. I reached out to support and was told I was out of luck, the return policy is 30 days from the date of order. I would not recommend this product.

We are pensioners so on the older side of the spectrum, we purchased the Trailer Valet XT and I personally couldn't be more disappointed. It kills your back, it takes a lot of effort turning the handle by hand, it is very restricted on the surface it will barely operate on and using a drill is absolutely useless. We have only had the opportunity to date to try it about 4 times and each time it has been very stressful and unsuccessful wouldn't recommend 😕

This company literally has the worst customer service of any company I have dealt with. They are AWOL. They use an answering service and Customer Service keeps sending you form answers. I need to order replacement parts. Can I get someone to call me or take my order? NO. Actually I love my Trailer Valet XL, but what good is it to have a $700 item if I can't get replacement parts. They apparently are all about making the sale, and then "SCREW YOU." when it comes to helping their loyal customers keep the product in working order. They should be ashamed. Dr. Greg Lousignont

Needed a replacement tube in Australia, you have to buy the tyre and tube together, $180 plus freight. This is not ethical as there is no alternative to the special Trailer Valet tube

absolute rubbish. worked the first time, broke & threw the chain 2nd time, replaced the broken chain (with a decent 1) & it just jumps (on flat ground)

I have a Winnebago Micro Mini bumper pull trailer that weighs 3280 lbs (dry weight). I purchased the XL because there was no room on the trailer tongue to install a (5X) mounting bracket. The first time I used it, I moved the trailer from the street to my driveway. It was moving fine until the trailer tires got to the driveway apron, the transition from the roadway to the sidewalk. For reference, this is a standard city curb ramp that could easily be negotiated in a wheelchair. I was partially blocking the street, so I continued to turn the hand crank, but it was not moving, and I only succeeded in shredding the tire. It wasn’t until I enlisted the help of two people that helped push the trailer that I could get it into the driveway and out of the road. I contacted support and was told that their equipment is not recommended for use on inclines, and because the trailer is very light, the tire would not be able to get traction, and I should’ve bought the 5X. The Trailer Valet XL works great on perfectly flat surfaces, such as a concrete floor in a warehouse. Still, under these perfect conditions, you should save money and buy a $60 two-wheeled dolly because spending almost $900 for equipment that cannot navigate the slightest cracks in a driveway is a waste of money. In addition, please ensure the base connector is securely attached, and the coupling plate is tightly fastened against the hitch receiver; if it slips out in motion, it could fall and crush your legs. I use a rubber mallet to pound the spanner wrench and tighten the ball base as much as possible, but it is still wobbly and feels unsafe. I did a lot of research before purchasing, and I feel their ads were misleading. Also, the tire was ruined after the first use, so after reaching out to Trailer Valet Support, I would expect to be told how to replace the tire, but that didn’t happen. I don’t usually write reviews, but in this case, I deemed it necessary to warn potential buyers. Thanks!